Job Description We are seeking a skilled MES Support Analyst to join our team. The successful candidate will be responsible for supporting the Tulip MES platform, designing/developing Tulip applications, and providing general IT troubleshooting for the PCs running the MES Tulip software. This role requires a strong understanding of discrete manufacturing processes and the ability to ensure product genealogy and traceability. 1st shift: 5am-1pm, M-F Some Saturday shifts required at very rare and critical times Key Responsibilities: • Provide technical support and maintenance for the Tulip MES platform, ensuring optimal performance and reliability. • Perform general IT troubleshooting on the PCs running the MES Tulip software, including hardware and software issues. • Support the underlying APIs that keep the business data running. • Utilize Kepware to facilitate seamless data communication between various manufacturing systems. • Understand and support discrete manufacturing processes, ensuring efficient and effective production workflows. • Ensure comprehensive product genealogy and traceability, maintaining accurate records and documentation for all manufacturing activities. • Diagnose and resolve technical issues related to MES and IT systems, providing timely and effective solutions as you are the first line of defense on these systems. • Work closely with cross-functional teams, including production, quality, and IT, to support manufacturing operations and continuous improvement initiatives. • Ensure all activities comply with industry standards and regulatory requirements, particularly those related to defense manufacturing. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Minimum of 3 years of experience in MES support and IT troubleshooting • Proficiency with Tulip MES platform or similar tools (iBaseT, Solumina, Oracle MES, Critical Manufacturing, FactoryTalk, Rockwell Automation, Ignition, Prophecy, Ignition), Kepware, and general IT troubleshooting. • Experience working in a manufacturing environment and an understanding manufacturing processes, product genealogy, and traceability. • Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field • Knowledge of SQL Server • Knowledge of REST APIs and web services