**ADP is hiring a Service Center Mentoring Advisor** In this position, you'll provide coaching, guidance, and support to the NASC MyLife Advisors to improve performance, customer service skills and engagement. Parter with leadership to identify development needs and foster a positive, high performing team culture. **RESPONSIBILITIES:** + Coach MyLife Advisor associates with tenure of 0 to 12 months on the most efficient and professional way to handle all types of calls. + Monitor associate/client interactions utilizing the quality monitoring system and evaluate calls to ensure that World Class Service is being delivered based on the guidelines provided. + Train and mentor team members and identify development needs, working with Leadership to coordinate additional training as needed. + Identify learning gaps during the evaluation/ real-time support process and work with the My Life Advisor Learning & Development team to develop and conduct additional training as needed. + Serve as a resource for team members, based on a strong working knowledge of team responsibilities, goals and associates individual development plans and training needs. + Provide leaders with qualitative and quantitative feedback on their team members to assist with overall performance management. + As needed, collaborate with Team Leads in My Life Advisors to ensure consistency in content that is being guided and/or trained. + Collaborate with peers in hosting and/or managing regular meetings, e.g., monthly with business. + Assist as needed in management and/or provision of call recordings via Calabrio. + Collaborate as needed with peers in operations on project related work that touches MyLife Advisors. + Assist as needed in associate engagement-related activities, e.g., desk drops tied to MyLife Advisor celebrations. **QUALIFICATIONS REQUIRED:** + High School Diploma or equivalent in education and experience + At least 2 years of Contact Center Team experience A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include: • Experience noted above, OR • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact. Preference will be given to candidates who have the following: + Some degree of coaching and/or mentoring experience (not required) + Proficiency and in-depth knowledge of the 401k recordkeeping space, particularly with ADP Retirement Services + Ability to communicate effectively to all levels of internal and external contacts verbally and in writing. + Proficient using Microsoft Office, primarily Microsoft Excel and PowerPoint. + A track record of above average OSAT and/ or quality evaluations scores in current or previous roles. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.