Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Verify the accuracy of memorial orders against the finalized memorial design before they are submitted for printing, Provide outstanding Customer Service to internal and external customers; and adhere to high Quality Control standards. **Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations. + Verify the accuracy of memorial orders against the finalized memorial design before it is submitted for manufacturing. + Design basic memorial products according to the customer’s requests. + Answer staff questions and solve problems as needed. + Meet with families to explain and provide step by step assistance in completing the ordered MEMs product package for complete customer satisfaction. + Review MEMs documentation to ensure it is complete and accurate. + Design MEMs products according to the customer order. + Answer staff questions and solve problems as needed. + Ensure that the MEMs product is set up correctly for print, to avoid errors and rework. + Review posted charges against the product order to ensure accurate figures. + Review submitted photos, documentation and other items for complete customer satisfaction. + Provide feedback to the Arrangers on special requests, and approve photographs for product use. + Follow up on pending orders, and inform management of pending orders. + Must be able to multi-task, set priorities, and organize work. + Think critically about work processes, troubleshoot situations, and take remedial action. + Adhere to Company policies, procedures, rules, and controls. + Adhere to safety rules and regulations, and report unsafe practices to management. + Act on customer service issue to provide satisfactory resolution. + Understand and achieve annual SMART goals. + Participate in cross training and skill development opportunities to improve competency and customer service. + Report to work on time and maintain standard attendance. **Experience and Education:** + One to two years’ experience as support staff in a customer service environment + Minimum of an A.A. degree in Graphic Design, or equivalent **Special Skills:** + Must know how to operate: + Photoshop + PageMaker/In Design + Illustrator + Adobe Acrobat + MS Office software including web based navigation + Flexi Sign Pro, or equivalent + Bilingual a plus + High accuracy with data entry **Compensation:** $21.00/hr - $24.00/hr Exact compensation may vary based on skills, experience, and location. **Benefits:** Part-time associates working an average 20 hours a week may be eligible for 401(k). **_Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status._** **_SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities._** **_As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer._** Postal Code: 90601 Category (Portal Searching): Marketing and Advertising Job Location: US-CA - Whittier Job Profile ID: R00173 Time Type: Part time Location Name: Rose Hills Company