Job Title: Member Solutions RepresentativeJob Description As a Collections Solutions Specialist, you will build relationships with members to assist them during difficult and often stressful times. You will actively engage in problem-solving, identify options to help members get back on track to ensure a solid financial future, and help minimize losses to both the member and the credit union. Responsibilities + Provide outstanding, helpful service in every member interaction, displaying sensitivity and proactively seeking alternatives to assist members. + Contact members by telephone, through written communication, and occasionally in-person interactions. + Demonstrate exceptional listening and communication skills; respond effectively to deescalate and resolve challenging interactions. + Utilize your ability to prioritize and attention to detail by ensuring our member contact is timely and well-documented. + Partner with team members across the credit union to create, propose, and implement solutions for members, ensuring resolutions are appropriate, timely, and in compliance with credit union policies. Essential Skills + 1+ years of collections experience. + Proven verbal and written communication skills. + Effective problem-solving abilities. + Strong data analysis skills. Additional Skills & Qualifications + A high school diploma and some secondary education or experience in a related field. + Two+ years of experience in collections, lending, or a related field. + Knowledge of the Wisconsin Consumer Act, Fair Debt Collection Practices, and Fair Credit Reporting Act is a plus. + Familiarity with Microsoft Office Suite, as well as web-based software and financial services platforms; experience with Temenos is a plus. Why Work Here? We offer a supportive and collaborative work environment where your contributions are valued. Join a team dedicated to making a difference in our members' financial lives, where your problem-solving skills and customer service excellence can truly shine. Work Environment This is an onsite position with working hours from 8am to 5pm. There is also a requirement to work one Saturday shift per month from 8am to 12pm. Job Type & Location This is a Contract to Hire position based out of Neenah, WI. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Neenah,WI. Application Deadline This position is anticipated to close on Feb 12, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.