JOB SCOPE:The Outbound Agent supports a high-visibility Shop Your Way outbound calling campaign focused exclusively on contacting targeted members to introduce the SYW 5321 Visa Credit Card and guide them to their personalized offer within the Shop Your Way dashboard.JOB SUMMARY:The Outbound Agent is responsible for making a high volume of compliant outbound calls to Shop Your Way members to clearly communicate the SYW 5321 Visa Credit Card value proposition and guide members to their next step in the application process. The role requires confidence, professionalism, and resilience, along with strict adherence to scripting, regulatory requirements, andconsumer privacy standards. Agents do not handle inbound calls, make credit decisions, or collect sensitive application data.