Member Service Representative Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you in our Call Center. What You’ll Do: + Answer an average of 80-100 calls per day by addressing members' inquiries, solving problems, and providing new product information. + Answer members' telephone calls promptly and in an appropriate manner + Answer inquiries on banking products, including checking, savings, loans,s and lines of credit + Document all customer inquiries and comments thoroughly and quickly + Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problems + Determine members' financial services needs, and recommend services and products that address these needs + Collect member loan payments. + Handle various accounting transactions. + Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications! Address: 27000 Evergreen Rd, Lathrup Village, MI 48076 PAY: $18.00/hr Work Schedule: 5 days per week. 1 weekend day will need to be worked, Saturday or Sunday. So they will receive 1 day off, during the week. TRAINING: M-F 8 am to 5 pm. 3 Months with a 1-hour lunch. Dress Code: Business Casual Skills data entry, Customer service, member service, call center Top Skills Details data entry Additional Skills & Qualifications + Outgoing, personable candidates. You must truly love people to work here. + Team members to work one of three shifts – we have opportunities around the clock! + Previous retail/customer service experience is an advantage + Call Center and/or financial institution experience is a plus. + Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high-quality experience for our members. They deserve the best! + Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all! You’ll need a high school diploma/GED. An Associate’s degree in business or a related field is a plus! Experience Level Entry Level Job Type & Location This is a Permanent position based out of Lathrup Village, MI. Pay and Benefits The pay range for this position is $33280.00 - $40560.00/yr. Company benefits will be shared, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you! Workplace Type This is a fully onsite position in Lathrup Village,MI. Application Deadline This position is anticipated to close on Feb 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.