Description Are you a dynamic leader with a knack for delivering exceptional customer experiences? Join us as a Customer Service Manager in La Vergne, Tennessee, where you'll lead a team of service experts and keep operations running smoothly. What You’ll Be Doing: + Lead, mentor, and inspire a team of Customer Service Experts. + Handle escalated customer cases with professionalism and care. + Optimize processes, workflows, and team productivity. + Analyze trends, identify improvements, and drive operational success. + Collaborate with internal stakeholders and support vendor relationships. What We’re Looking For: + A results-driven person who thrives in a fast-paced environment. + Strong leadership skills and a passion for customer satisfaction. Why This Role Rocks: + Be part of a motivated, collaborative team. + Shape processes and directly impact customer success. + Tackle exciting challenges and make a real difference. KPIs for Success: + Meet service goals with efficiency and accuracy. + Maintain strong team performance and customer satisfaction. + Complete projects on time and under budget. Love what you’re reading? Apply now to become our Customer Service Manager! Requirements • Minimum of 5 years of experience in a customer service or call center management role. • Strong expertise in handling high-volume call center operations. • Proficient in customer service software and KPI reporting. • Demonstrated ability to manage vendor relationships effectively. • Proven leadership skills with a focus on team development and performance. • Experience in analyzing and optimizing workflows to improve outcomes. • Exceptional problem-solving and communication abilities. • Familiarity with third-party vendor management and collaboration. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .