Position Overview
Contra Costa Country Club is seeking a full-time Member Services Manager to lead our Outside Services operation. This hands-on leadership role is responsible for delivering a seamless, high-quality experience for members from arrival to departure.

You’ll oversee the daily execution of services at bag drop, cart staging, club cleaning, and the practice facility, while training and motivating staff to uphold the highest standards of hospitality. The ideal candidate is energetic, dependable, and service-focused, with the ability to lead by example and create a culture of professionalism and accountability.

Key Responsibilities
Supervise and schedule the Outside Services team (bag drop, carts, range, etc.)

Ensure exceptional first and last impressions for all members and guests

Develop and implement training procedures to promote consistent, top-tier service

Maintain clean, organized, and well-stocked cart and range areas

Proactively address member requests and concerns with professionalism

Support a team-focused environment with clear communication and daily direction

Monitor service flow during busy periods and adjust staffing or processes as needed

Uphold safety standards and help ensure a safe, positive work environment

Qualifications
Minimum 1 year of experience in a golf, hospitality, or member-service leadership role

Strong interpersonal skills and a member-first mindset

Demonstrated ability to lead, train, and hold team members accountable

Excellent time management and organizational abilities

Willingness to work outdoors and lead by example in daily operations

Knowledge of golf operations is a plus

Valid driver’s license required

Why Join Contra Costa Country Club?
Be part of a respected private club with a high standard of member service

Supportive leadership and a tight-knit team environment

Opportunities for growth and recognition within club operations

Competitive hourly pay and full-time schedule