The Member Services Coordinator plays a critical role in presenting the club in its best possible manner. The Member Services Coordinator makes the first impression on our Members and guests and therefore is required to maintain a high level of professionalism and personal standard of attitude, behavior, and appearance.

The Member Services Coordinator is responsible for providing the highest level of customer service, to internal and external Members by managing the front desk console and interacting with Members/guests via phone and in person. In addition, she/he plays an important service role within the organization by supporting office service functions that make the office run in a smooth and efficient manner. All of this is to be done in a manner consistent with the Vision, Mission, and Values articulated in the Member Handbook.

Supervisory Responsibilities
• No supervisory responsibility

Duties and Responsibilities
• Serves as first-line of communication for Member onboarding support to include gate access registration, access to the club’s website and other systems.
• Monitors email communication received through Member website and forwards to correct department.
• Assists Members with additional community access credentials, and/or trouble-shooting issues with access credentials.
• Reviews ARC Application submissions upon receipt to ensure all necessary documents are included based on the checklist provided before providing to the CAM for final review.
• Maintains the club’s database (Membership register) of Members’ files.
• Develops and ensures established procedures for processing perspective Members’ applications are consistently followed.
• Processes all requests for and transfers of Membership as it relates to property rentals and/or resales.
• Conducts onboarding meeting for new Members.
• Maintains online Member directory.
• Personally meets each club Member and instills confidence that the club is operated in the best interests of the Membership.
• Maintains a file of club history information.
• Attends scheduled staff meetings.
• Effectively responds to Member comments in accordance with club standards, policies, and rules; uses ideas, feedback, and suggestions to continuously improve the services provided to Members.
• Provides notices and an agenda for and invites and maintains minutes for club meetings.
• Surveys other clubs for information useful in setting and revising club Membership policies.
• Responsible for all correspondence to Members regarding rules infractions on behalf of the CAM.
• Manages suspension list and handles communication with dissatisfied Members.
• Responsible for maintaining the confidentiality of all Member information.
• Is present during club operating hours and events to assist in meeting and greeting Members and guests.
• Completes other appropriate assignments made by Resort Manager, and CAM.


Physical & Mental Skills/Abilities
Good organizational and verbal skills. Possess a high level of energy, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion. Computer skills including basic knowledge of MS Office programs including Publisher, PowerPoint, Outlook, Word, and Excel. Public speaking skills are important to the effectiveness of this position and have highly effective interpersonal skills, problem-solving, point of sale system, registration processes, policies and procedures, equipment, material, products, etc.

• Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs., up to 30 lbs. frequently, and up to 20 lbs. constantly.
• Perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
• Ability to conduct and actively participate in scheduled programs with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and lifting objects weighing up to fifty (50) pounds frequently.
• Should anticipate standing for extended periods.
• Extended time on the computer.
• Vision required for some close work.
• The noise level is considered moderate.
• Individuals frequently are required to use their hands and arms.
• Occasionally required to sit and stoop, kneel, crouch, or crawl.

Educational and Experience Requirements
• CPR and First Aid certifications required, or willingness to become certified within the first 90 days.

Preferred Requirements:
• Bachelor’s degree in business administration, Hospitality or Resort Management, Communications, Public Relations, or related major and three (3) years of work experience in the hospitality industry.
• Two years of relevant work experience.

Working Conditions
Works indoors and outdoors. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals, and or solvents if proper safety procedures are not followed.
This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.