Job Title: Member Service Representative (GPO) Job Description We are seeking a dedicated Member Service Representative to join our dynamic team within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will respond to inquiries and requests from members and other individuals, providing information about our client's products and services. Your role will involve demonstrating knowledge, active listening, and adaptability across multiple systems to ensure an optimal member experience and customer service. You will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members on additional products and services that may meet their needs. Responsibilities + Respond to inquiries and requests from members and other individuals in a high-volume contact center. + Provide information about products and services with a focus on knowledge, active listening, and engagement methods. + Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. + Advise members on additional products and services that may suit their needs. + Ensure compliance with policy in a structured environment. Essential Skills + Proficient customer service skills. + Data entry experience. + Ability to manage high-volume calls. + Adaptability to a very structured environment. Additional Skills & Qualifications + Experience in call center, administrative, secretary/receptionist roles, banking/mortgage, or high-volume retail environments. Why Work Here? Join the largest credit union in the world and serve the financial needs of military members and their families worldwide. With over 343 branches, our organization offers a unique opportunity to make a meaningful impact. Work in a high-volume contact center environment that values work-life balance, providing you with the flexibility to choose a shift that fits your personal and family needs. Work Environment The Contact Center operates 24/7/365 to serve members globally. We prioritize work-life balance, allowing you to select shifts that accommodate your lifestyle without significant negative impact. The work involves handling back-to-back inbound phone calls, with most shifts offering flexible start and end times within a one-hour window. Scheduled breaks and meals are to be taken as planned, with potential call durations lasting up to four hours before the next break. Job Type & Location This is a Contract to Hire position based out of Pensacola, Florida. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.