Member Experience Specialist II, Contact Center + Job Number: 25214 + Functional Area: Credit Union + Department: Credit Union + School Area: Credit Union + Pay Range Minimum: $24.28 + Pay Range Maximum: $32.90 + Employment Type: Full-time (Hybrid) + Employment Category: Non-Exempt + Visa Sponsorship Available: No + Schedule: Hybrid + Pay Grade: 5 Email a Friend Save Save Apply Now Posting Description MEMBER EXPERIENCE SPECIALIST II, Contact Center, will be a first point of member contact for branch, online or Contact Center; offer member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence. Find the full job description here: https://www.dropbox.com/scl/fi/h84zwxmfyfijzfot92x6r/Member-Experience-Specialist-II-dtd-11-2024.docx?rlkey=z135unsz7ff9da6z4hfx9xxli&st=x3q2tn0j&dl=0 Job Requirements REQUIRED: High school diploma or equivalent; a minimum of three years of experience; great communication skills, patience, and leadership skills to resolve complicated member issues; and be fully versed in all products and services and able to effectively cross-sell. PREFERRED: A minimum of one year experience with financial services, cash handling, credit card transactions, and balancing. 9/18/2025