What We Offer Medical Unit Receptionist – Intermediate Cardiac Care Unit (ICCU 2) (Full-Time, Days) 📍 Presbyterian Medical Center – Charlotte, NC 🕒 Schedule: 7am–7pm, Full-Time Day Shift 💼 Role Type: Clinical Support – Unit Operations Join a Team with Heart 💜 Step into a unit where teamwork, communication, and exceptional organizational skills come together to support high-quality patient care. Our Intermediate Critical Care Unit (ICCU 2) cares for medically complex patients who require close monitoring and coordinated clinical support. As a Medical Unit Receptionist (MUR), you are the central connection point for the unit—helping streamline communication, maintain accurate documentation, and ensure smooth day-to-day operations for staff, patients, and families. You’ll gain hands-on experience with: • Supporting nurses and providers with timely communication, message routing, and coordination of care • Serving as the primary point of contact for incoming calls, patient inquiries, and interdepartmental requests • Managing admissions, transfers, and discharges in the electronic medical record • Maintaining and preparing essential documents, charts, and patient materials • Assisting with scheduling tests, procedures, and transport as requested by the care team • Ensuring supply areas, workstations, and communication tools remain organized and up to date • Collaborating closely with clinical staff to support patient flow and respond to rapidly changing needs What makes this unit and role stand out: • A dynamic, high-acuity environment where your work directly supports patient safety and clinical efficiency • Strong interdisciplinary teamwork with nursing, respiratory therapy, providers, and ancillary departments • Opportunities to grow skills in healthcare operations, communication, clinical coordination, and EMR navigation • Supportive leadership focused on training, coaching, and professional development • A culture that values adaptability, attention to detail, and compassion for patients and their families • The chance to be a trusted and essential member of the care team—keeping the unit running smoothly If you’re ready to build your skills in a fast-paced clinical setting and play a key role in creating a supportive, organized, and patient-centered environment, our ICCU 2 team is the place to be. What We're Looking For + Education: High School Diploma or GED, required. + Experience: One year experience in healthcare, preferred. + Licensure/certification/registration: NC state approved curricula for restrictive interventions (facility specific) within 3 months of hire for Emergency Departments and Behavioral Health units, required. + Additional skills preferred: Experience with answering multiple phone lines. Basic computer skills. Excellent customer service behaviors. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 128014