Job Title: Medical Secretary
Location: Plymouth Medical Center - Ann Arbor Road-40777 Ann Arbor Road Plymouth MI 48170
Employment Type: Full Time - 40 Hours - Day Shift
Department: Orthopedics

 

General Summary:

Under direct supervision from a leader on the Leadership Salary Plan (grade up to and including M07), the Medical Secretary provides essential medical operations support to the orthopedic clinical department. This role requires a strong understanding of medical terminology and procedures in a hospital, clinic, or laboratory setting. The Medical Secretary also assists with special projects as defined and assigned by the department.

 

Key Responsibilities:

Manage day-to-day operations for multiple providers within the orthopedic department

Answer and direct phone calls with professionalism and strong phone etiquette

Schedule appointments and coordinate patient flow using EPIC and other systems

Perform accurate keyboard typing and data entry

Maintain patient records and documentation in compliance with HIPAA regulations

Communicate effectively with patients, providers, and staff

Demonstrate willingness to learn and adapt in a fast-paced environment

Support clinical staff with administrative tasks and special projects

 

 

EDUCATION/EXPERIENCE REQUIRED: 

Requires a high school diploma or G.E.D. equivalent. One (1) year of experience within a medical office setting preferred. Literacy and experience working with Microsoft Software Programs required. Previous experience scheduling appointments/maintaining calendars preferred. Interpersonal skills necessary in order to communicate effectively with callers and visitors, and provide information requiring ordinary courtesy and tact. Ability to distribute departmental mail and other materials. Familiarity with medical terminology. Additional Information Organization: Henry Ford Medical Group Department: Orthopedics Plymouth Shift: Day Job Union Code: Not Applicable