**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** Medical Practice Secretary II - Job_Description_Under_Construction **Job Description:** Under the general supervision of the Practice Manager or Coordinator and in collaboration with the providers, works collaboratively to perform a wide variety of tasks associated with checking in and out of patients, registering patients and scheduling appointments. This administrative role will have a direct impact on patient satisfaction by providing empathetic and efficient interaction with patients and families, and serve as a resource to other front desk colleagues.Promptly answers calls, identifies self and practice, and takes clear messages or routes calls appropriately. + Registers patients, verifies demographics, collects co-pays and outstanding balances, and updates records. + Schedules appointments via work queues and recall lists; manages department work queues. + Ensures completion of patient paperwork and encourages MyChart Portal sign-up. + Monitors and manages daily schedules to maintain timely patient flow; rounds with patients to provide updates. + Handles prescription refill requests, urgent calls, and forwards clinical inquiries to appropriate staff. + Coordinates insurance referrals, authorizations, and assists with billing questions. + Supports providers and practice manager with administrative tasks and special projects. + Serves as Epic resource for staff, troubleshooting issues and mentoring new front desk colleagues. + Maintains smooth front desk operations and supports staff with policies, workflows, and EMR use. + Upholds safety standards, responds to patient concerns, and helps contain health risks. + Adheres to organizational policies, confidentiality, and customer service standards. + Participates in quality improvement, mandatory education, and other duties as assigned. Minimum Qualifications: Education: High school diploma or equivalent. Medical Administrative Office education a plus. Licensure, Certification & Registration: None Experience: Three years of medical office experience, of which one year, must be in a Medical Office role at Beth Israel Lahey Health. Proficient in standard office procedures and operation of business machines (personal computer, scanning, telephone). Excellent customer service and interpersonal skills. Skills, Knowledge & Abilities: Performing medical scheduling, and with medical software; working experience with medical terminology; appropriate English usage; excellent phone skills. Attention to detail. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**