At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a **diligent and customer-focused** Medical Release of Information (ROI) Specialist – Cross-Trained in Call Center Operations to join our **Health Information Management** team. In this role, you will be responsible for **ensuring the secure, HIPAA-compliant transmission of patient health records and providing high-quality support for inbound medical inquiries** . **What You’ll Do** **In this role, you will:** + **Process and validate medical record requests** from patients and authorized entities to ensure accurate and timely delivery of health information. + **Collaborate with patients and healthcare providers** via our call center to resolve inquiries and provide status updates on record requests. + **Ensure strict compliance with HIPAA, state, and federal regulations** to safeguard protected health information (PHI) at all times. **What You’ll Bring** **The ideal candidate will have:** + **1 - 2 years** of experience in Release of Information (ROI) or Health Information Management. + **Strong knowledge of HIPAA regulations** and proficiency with Electronic Health Record (EHR) systems. + **1 -2 years of** **Proven ability in high-volume customer service experience** , specifically in managing complex inquiries and maintaining data confidentiality. + **High school diploma or equivalent** (Mandatory); additional healthcare certification (e.g., RHIT) is a plus. **What We Offer** _Please review the list below and remove any items that are not applicable to this specific role or region during your intake meeting:_ + **Salary details:** **16.00 -17.00** + **Shifts:** 8:00 - 4:30 + **Location:** 3000 2nd Avenue South, Birmingham, AL 35233. + **Competitive compensation and benefits** aligned with your experience. + **Paid time off and holidays** to support your work-life balance. + **Comprehensive health, wellness, and retirement plans** . + **Opportunities for continuous learning** and professional growth within the Iron Mountain network. Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0095943