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Referral Coordinator
Location: Pineville, NC
Pay: $18-20/hour | Contract-to-Hire

We're seeking a Referral Coordinator to support surgery scheduling and patient referrals. This role involves scheduling procedures across multiple physicians and facilities, verifying patient information and insurance coverage, preparing paperwork, and providing pre- and post-operative instructions. Strong communication, attention to detail, and prior surgery scheduling/referral coordination experience required. NextGen experience preferred.

Key Responsibilities:

Coordinate with hospitals and outpatient surgery centers to schedule procedures across multiple physicians and locations.

Collect, verify, and update patient information including demographics, medical history, insurance details, and pre-operative testing requirements.

Identify and flag out-of-network insurance coverage; ensure patients sign Advanced Beneficiary Notices (ABN) for non-covered procedures.

Provide patients with pre-operative instructions, post-operative guidelines, and follow-up appointment details.

Inform patients of deductible or co-insurance payments and arrange for payment prior to surgery.

Input and maintain accurate patient data in electronic medical records and surgical scheduling logs.

Prepare and organize all necessary paperwork for surgeries.

Support the Site Manager with tasks such as answering phones, assisting at the front desk, and other assigned duties.

Demonstrate exceptional customer service in all patient, client, and staff interactions.

Adhere to OSHA, HIPAA, and company policies and guidelines.

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