TekSystems is currently hiring a Medical Front Desk Receptionist in the Norfolk, VA area! MUST HAVE: 1-3 years of medical receptionist experience with also experience working with Medical Records! EPIC experience is a HUGE plus! Decription This is a front desk medical receptionist role with MEDICAL RECORDS duties- Normal day for the medical receptionists are answering phone calls, checking patients in and out, and assisting patients with any questions that they may have. They work tasks in the EHR systems (just transitioned to EPIC - still getting used to it) such as scheduling appointments for patients, faxing orders into the system from providers or that they receive from patients, and handling requests from providers for patient information and records. They will also be verifying insurance, collecting co-pays, and updating demographics. Responsibilities- Answer telephones. Triage & direct phone calls to appropriate individual or area. Enter patient information into IDX system. Schedule appointments. Process patients at check in & check out. Prepare charts for office hours Assure appropriate referrals are in place for each Date of Service. Verify insurance information for assigned patients. Follow-up with referring physician &/or patient if referral is required Forward messages to physicians and staff in Allscripts Schedule surgeries for assigned doctor in a timely manner including obtaining all required authorizations **This person will also be responsible for medical records --they have to put in orders in EPIC for medical records They were supposed to still be using their own scan system, scanstead but now they are not - need to request records through EPIC Perform other duties as assigned, according to the individual departmental needs. Patient Volume: between 100-120 patients per day in the summer, upwards of 140 in the fall Providers: There are 18 total providers in their office, but there are only 3-5 in office on a given day (work on a rotating schedule) ENT has 3 sites- Sentara Norfolk General Sentara Princess Anne Sentara Leigh Princess Anne is their home base but need to be comfortable travelling to all sites Additional Skills & Qualifications Strong Customer Service experience Strong computer skills - working in EPIC Someone who can pick up quickly Great personality and able to get along with others Professional communication Able to multi-task between answering phones, checking patients in, and navigating through the systems Computer savvy Strong health insurance knowledge High volume, fast paced experience Ability to handle stress and bad days / unhappy patients Someone who is highly reliable - really focused on time & attendance right now Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norfolk,VA. Application Deadline This position is anticipated to close on Jul 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.