The Medical Operation Head collaborates with Medical TA head, Compliance, Legal, BU Head and others to ensure AstraZeneca supports equitable medicine access while maintaining compliance and driving patient-centric value. This role is responsible for end-to-end Patient Assistance Program operations and accountable for PAP design and governance via partnering with Medical TA head, Compliance, Legal and others. This role blends multidisciplinary healthcare expertise, project leadership, risk management and cross-functional collaboration.

Key Responsibilities

You will own the full lifecycle of PAPs for AstraZeneca brands in China, leading:

1. Operation and Governance

Process and workflows setup: Responsible for establishing and standardizing end-to-end project workflows, defining owners and R&R of each process, coordinating directly with foundations and project offices to support all operational elements.Operational management and governance: Supervise daily PAP operations by implementing the internal tracking, and support the foundation to smoothly implement the project, provide quality service to the eligible or already enrolled patients, for example drug serialization, logistics, storage, and product flow, to ensure the program running as per plan.

2. Internal & External Partnerships

Program design: Facilitate PAP program design (e.g. scheme design, NGO partnership selection criteria) via collaborating with Medical TA head, Compliance, Legal etc. to supporting equitable medicine access with patient-centric value. Participate in cross-departmental discussions (Marketing, Finance, Global Supply Chain, etc.) to align on patient/drug volume estimates, budget confirmation, supply planning, and project proposals.Compliance governance: Ensure that the program execution plan aligns with the program objectives; regularly follows up on and monitors the implementation of the program. Responsible for 1st-line risk monitoring via working together closely with Compliance BP as needed, while compliance AP/GIA will conduct 2nd line monitoring and 3rd line audits. Responsible to mitigate the findings identified in 2nd line monitoring, audits and investigations if any and continuous improve the processes.External Partnerships: Organize and manage partnerships with charitable foundations and third-party organizations, overseeing all elements from agreement negotiation and execution to daily collaboration and performance management. Ensure smooth communication and logistics with partners for customs, tax exemption, quality checks, and regulatory compliance.

3. Risk & Crisis Management

Regulatory Adherence: Coordinate the donation drugs in accordance with national regulations on donation drugs and the company's SOP of non-sale productsRisk Assessment & Governance: Identify, anticipate, report and mitigate risks including fraud, false applications, PV, data privacy, inappropriate sales involvement, funding interruptions, and reputational crises. Lead rapid response to adverse findings and develop robust incident management protocols.

4. Training, Audit, and Continuous Improvement

Training Coordination: Organize adverse event training, compliance education, and ongoing upskilling for project offices and partner foundations.Audit Support: Lead preparations for and responses to internal/external audits. Draft corrective action plans, lead root cause analyses, document remediation, and establish ongoing monitoring for continuous improvement.

Core Competencies and Experience

Required:

Advanced degree in Life Sciences, Medicine, Pharmacy (MD, PharmD, PhD, MSc, or equivalent).Minimum 6 years in pharmaceutical/healthcare leadership or leadership roles in risk mgmt. consulting.Strong track record in project management—end-to-end leadership, workflow standardization, KPI development, and measurable program improvement.Experience in resource integration, team and stakeholder management—involving cross-functional, multi-departmental, and/or external partnerships.Familiarity and facility with health tech solutions, patient platforms, and up-to-date digital/data management best practices.Proven compliance, risk management, and crisis response experience—capable of leadership in audit, remediation, and stakeholder communication.

Preferred:

Experience in Medical Affairs, patient access/support programs especially in companies with robust foundation partnerships or innovative assistance program models.Knowledge of disease treatment, drug approval processes, healthcare policy (esp. NRDL, innovative access), and regulatory frameworks for patient assistance.Past success in change management and cross-cultural/global matrix settings.

Date Posted

22-9月-2025

Closing Date

19-11月-2025

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.