Make your mark for patients

患者さんのためにあなたの力を発揮してください

JOB SUMMARY

Primary Purpose / Regulatory Responsibilities:

Medical Information at UCB is internally and externally recognized as the customer-centric, trusted Medical Information and solution provider prepared to serve all customer needs - product related, therapy area and otherwiseJapan Medical Information (JMI) creates the responses to the enquires that customer-facing UCBCares escalates to JMI and provides them back to UCBCaresJMI works as a process owner of creating responses to enquires in Japan, as part of Medical OperationsJMI ensures the quality and consistency of responses by collaborating with Global Medical Information (GMI) and subject matter experts (SMEs, the corresponding therapeutic area groups of Japan Medical Affairs)
Understand the role of medical information required in the industry and update his/her work.Conduct Medical Information activities in accordance with Global and Local requirements and regulations, including: MHLW Guidelines on Sales Information Provision Activities for Ethical Drugs

 

MAJOR RESPONSIBILITIES

This role manages the efficient workflow that conforms with the following SOPs:

Enquiry Intake Management, sop-102678Management of MI Enquiries, sop-008513Management of Custom MI Documents, sop-ai-103169Business Continuity Plan for Enquiry Intake System, sop-102808Business Continuity Plan for MI System, sop-102803Enquiry Intake and MI Management at UCB Affiliate in Japan, sop-ai-100947Japan Medical Information creating Q&A, sop-ai-103315All associated forms and guidance documents including but not limited to the MHLW Guidelines on Sales Information Provision Activities for Ethical DrugsAll associated forms and guidance documents

This role leads JMI initiatives and projects aligned with Global/Local stakeholders

Perform Medical Information activities in compliance of global and local requirements and regulationsMaintain daily management of the Affiliate Medical Information mailbox to ensure that all spontaneous MI enquiries are processed accordingly. Maintain daily management of the Global EIS/MIS by logging in on a regular basis during the working day.Comply with the Content Management as per standard operating procedure-associated instruction for Global Products and guidance document.Participate in preparation, review, and maintenance of all medical information Custom Response Documents (CRDs) and Frequently Asked Questions (FAQs) for assigned product(s) in line with “Management of Custom MI Documents, sop-ai-103169”, “Japan Medical Information creating Q&A, sop-ai-103315”.Provide regular updates and reporting related to Medical Information activities at Affiliate level.Closely collect and share scientific information with the TA medical team, and contribute to medical strategy formulation, tactical planning, EG, etc.Analyze the content of inquiries, share with internal stakeholders, and strive to enhance the value of the product.Regularly liaise with Global Medical Information and other cross-functional stakeholders: e.g., UCBCares (Call Center), DT, Patient Safety, Quality Assurance, Regulatory Affairs.Ensure the appropriate creation and revision of 'Kusuri-no-Shiori' and Interview forms, while consistently maintaining high quality.Support the Medical Information Lead in driving team transformation with flexibility and a positive mindset.

 

EDUCATION & QUALIFICATION

Bachelor's DegreeHealth care related background preferredPharmacist preferredExperience in medical information at a pharmaceutical company preferred3 years of relevant industry or contact center experience preferred

 

COMPETENCIES

Proficiency in use of PC applications (e.g., Outlook, Microsoft applications)Knowledge and competence with databases (specifically EIS/MIS) preferredAdvanced techniques for phone call handling and verbal interactionAbility to plan, organize, prioritize, and execute multiple tasks within assigned objectives. Professional demeanor, team orientation, self-motivation, and ability to influence customers both externally and internally.Native Japanese language skills.Excellent oral and written communication skills (including English).Ability to handle multiple detailed responsibilities accurately and timelyExtensive training and willingness to learn and master new information on complex topics.Ability to understand and handle new systems introduced alongside digital literacy.Willingness to work within regulated environment including required legal training and adherence with corporate standards/requirements. Familiarity with various drug information resources (i.e., searching published medical literature and product label etc.) is helpfulProactive mindset to identify and take initiative on tasks beyond assigned responsibilities.

患者さんのために価値を創造し、ご自身の力を発揮する準備ができているとお感じでしたら、ぜひ私たちにご連絡ください。

 

会社概要

UCBは、神経および免疫領域に注力するグローバルなバイオ医薬品企業です。世界中で約8,500人の社員が、患者さんからインスピレーションを受け、科学の力で前進しています。

 

UCBで働く魅力

UCBでは、単に業務をこなすのではなく、価値を創造することを大切にしています。私たちは挑戦を恐れず、協力し合い、革新を追求しながら、患者さんのために成果を出すことを目指しています。
誰もが尊重され、受け入れられ、最善を尽くせる平等な機会がある、思いやりと支援に満ちた文化が根付いています。
私たちは常に「その先」を目指し、患者さん、社員、そして地球に対して人間らしさを大切にした価値を提供しています。
UCBで働くことで、自分自身の成長を実感し、自由にキャリアを築き、可能性を最大限に引き出すことができます。

UCBでは機会均等を重視しています。すべての採用決定は、法律で保護されているいかなる属性にも関係なく行われます。

 

選考プロセスにおいて、ご自身の強みや能力を十分に発揮できるよう配慮が必要な場合は、以下のメールアドレスまでご連絡ください：

EMEA-Reasonable_Accommodation@ucb.com

※なお、この問い合わせ先では選考における特別な配慮に関するご相談以外はお受けできませんので、ご注意ください。