Description Front Desk Lead – Healthcare Office Hours: 8:00 AM – 5:00 PM (with a 1-hour lunch). Occasional early shift at 7:00 AM may be required for coverage. Join a well-respected healthcare client in the Quad Cities as a Front Desk Lead. This position plays a vital role in maintaining accuracy and efficiency in scheduling and insurance verification while providing oversight and guidance to the front desk team. If you’re detail-oriented, thrive in a fast-paced clinic environment, and enjoy supporting both patients and staff, this is an excellent opportunity to grow your career. Apply today or reach out to our team for more information! Contact Lydia, Christin, or Erin at 563-359-3995. Key Responsibilities: + Ensure scheduling accuracy and compliance with provider parameters. + Complete insurance verification and eligibility checks prior to patient appointments. + Manage appointment scheduling and rescheduling as needed. + Develop and maintain staff schedules to ensure proper front desk coverage. + Provide hands-on support to the scheduling department during high-volume periods. + Coach and support staff by addressing errors, providing feedback, and fostering accountability. Why You’ll Love This Role: This is a great opportunity to step into a leadership position with a respected healthcare organization that values accuracy, teamwork, and patient care. You’ll play an integral role in improving front desk processes and ensuring a seamless experience for both providers and patients. Requirements Qualifications & Attributes: + Quick learner with exceptional attention to detail. + Prior healthcare or insurance knowledge strongly preferred (copays, deductibles, eligibility, and verification). + Strong problem-solving skills with the ability to spot and correct errors. + Effective communicator, comfortable with coaching and guiding team members. + Previous leadership experience is a plus, though not required. + Ability to multitask, prioritize, and adapt in a busy clinic setting. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .