Description We are looking for a dedicated Medical Customer Service Representative to join our team in Elk Grove, California. In this role, you will provide exceptional support to patients, ensuring their needs are met efficiently and professionally. This is a long-term contract position offering the opportunity to make a meaningful impact within a fast-paced medical environment. Responsibilities: • Respond promptly to patient inquiries via phone or in-person, delivering top-tier customer service. • Assist with scheduling patient appointments and managing reminders to ensure timely care. • Verify medical insurance information and process billing inquiries accurately. • Utilize medical terminology to communicate effectively with patients and healthcare professionals. • Maintain and update patient records in electronic practice management systems. • Support the coordination of patient interactions, including chart preparation and documentation. • Handle high-volume call center operations while maintaining professionalism and empathy. • Operate office equipment and software for daily administrative tasks. • Collaborate with the medical team to ensure clinic efficiency and resource stewardship. • Uphold the clinic's reputation by fostering positive patient relationships and delivering consistent service. Requirements • High school diploma or equivalent is required. • At least six months of experience in a medical office or outpatient setting is preferred. • Previous experience in a high-volume customer service role is an asset. • Strong interpersonal, organizational, and customer service skills are essential. • Proficiency in keyboarding and familiarity with standard office equipment and software. • Knowledge of medical terminology is crucial for effective communication. • Experience with electronic practice management systems is preferred. • Ability to work independently while reporting to a supervisor and collaborating with team members. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .