Description We are looking for a dedicated Medical Customer Service Representative to join our team in Elk Grove, California. This is a long-term contract position requiring exceptional customer service skills and a strong ability to manage patient interactions in a fast-paced environment. The role offers the opportunity to contribute to the efficiency of medical office operations and positively impact patient care. Responsibilities: • Respond to inbound calls with professionalism, addressing patient inquiries and concerns efficiently. • Schedule patient appointments and manage changes in scheduling using electronic practice management systems. • Verify medical insurance information to ensure accurate billing and patient eligibility. • Assist patients with understanding billing statements and resolve any discrepancies or issues. • Perform reminder calls to confirm upcoming appointments and reduce no-show rates. • Maintain and update patient medical charts with precision and confidentiality. • Provide courteous and empathetic support to patients, fostering a positive experience. • Utilize medical terminology effectively to communicate with patients and healthcare professionals. • Collaborate with physicians and staff to ensure smooth clinic operations and resource management. • Operate standard office equipment and software to complete administrative tasks efficiently. Requirements • High school diploma or equivalent is required. • At least six months of experience in an outpatient medical setting or a high-volume customer service role preferred. • Strong interpersonal and organizational skills with a focus on delivering excellent customer service. • Proficiency in keyboarding and the use of computer equipment, software, and standard office tools. • Familiarity with medical terminology and electronic practice management systems is highly desirable. • Ability to make decisions that positively impact patient relationships and clinic efficiency. • Experience in patient scheduling, insurance verification, and medical billing is preferred. • Must report to the supervisor and work collaboratively without direct supervision. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .