Description We are looking for a dedicated Medical Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position where you will play a vital role in ensuring excellent patient interactions and efficient clinic operations. If you have a passion for healthcare and customer service, this opportunity offers the chance to make a meaningful impact. Responsibilities: • Provide exceptional customer service by addressing patient inquiries, concerns, and scheduling needs through inbound calls. • Verify medical insurance information to ensure accurate billing and patient records. • Assist with medical chart updates and maintain patient confidentiality at all times. • Schedule patient appointments and send reminder calls to ensure timely visits. • Utilize medical terminology to communicate effectively with patients and healthcare professionals. • Operate electronic practice management systems and other standard office equipment efficiently. • Support billing processes by addressing patient inquiries and resolving minor discrepancies. • Collaborate with clinic staff to streamline workflows and enhance physician efficiency. • Maintain organized records and documentation to support clinic operations. • Uphold the clinic's reputation by delivering outstanding service and fostering positive patient relationships. Requirements • High school diploma or equivalent education. • At least six months of experience in an outpatient medical setting or a high-volume customer service role. • Strong interpersonal skills with the ability to build positive relationships with patients and colleagues. • Proficiency in keyboarding and computer systems, including electronic practice management software. • Familiarity with medical terminology and ability to apply it effectively. • Organizational skills to manage scheduling, records, and patient interactions efficiently. • Experience using standard office equipment such as computers, phones, and fax machines. • Previous call center or customer service experience is highly preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .