Description We are looking for an experienced Medical Customer Service Representative to join our team in Westerville, Ohio. This long-term contract position offers an opportunity to support patients by ensuring their billing and account needs are handled efficiently and professionally. The ideal candidate will excel at delivering patient-focused service while managing inquiries and resolving account issues. Responsibilities: • Address patient account balances with a focus on patient-centric solutions. • Accurately calculate and collect payments from patients in adherence to guidelines. • Process accounts efficiently and ensure all transactions are completed with accuracy. • Set up and manage payment plans using the online bill pay platform while adhering to established protocols. • Investigate and reconcile claim discrepancies and related issues. • Assist the scheduling team by identifying in-network insurance contracts and reimbursement policies. • Research and resolve accounts receivable concerns as directed. • Update insurance information and process corrections due to registration errors. • Request refunds and manage adjustments as needed. • Collaborate with team members and leadership to suggest workflow improvements and enhance service delivery. Requirements • Minimum of 2 years of experience in a call center or customer service role. • Familiarity with medical terminology and billing processes. • Proficiency in handling patient interactions professionally and empathetically. • Knowledge of CPT codes and patient billing procedures. • Ability to manage inbound calls and assist customers with account inquiries. • Strong problem-solving skills to address accounts receivable issues. • Excellent communication skills for working effectively with patients and staff. • Ability to maintain a pleasant demeanor under stressful circumstances. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .