Job Title: Medical Assistant - Helena, Montana Job Description We are looking for a dedicated Medical Assistant to ensure optimal quality control and coordination of activities, focusing on appointment scheduling and patient communication. The Medical Assistant will work closely with the Lead Scheduler and play a crucial role in coordinating Veteran care with community providers, as well as managing patient information systems. Responsibilities + Assure optimum quality control and coordination of scheduling activities. + Serve as the designated MSA scheduler/receptionist responsible for scheduling performance and coordination. + Work with the Lead Scheduler to ensure timely and appropriate completion of patient communications. + Coordinate and authorize Veteran care with external community providers. + Communicate with internal medical providers regarding VA Community Care rules and regulations. + Validate and update patient demographic information. + Ensure integration of necessary health and administrative information into the Computerized Patient Record System (CPRS) and VistA upon receiving records. + Process community care consults using HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) or other systems as needed. + Screen and receive phone calls courteously and promptly. + Respond to telephone inquiries regarding service delivery. + Utilize Microsoft Office products daily, including Excel, Word, Outlook, and Microsoft Teams. + Perform appointment scheduling, tracking, and pre/post-appointment contacts as required. + Deliver quality customer service to all patients, patient families, VA staff, contractors, physicians, fellows, and residents. Essential Skills + Medical assisting and scheduling experience. + High School education or GED equivalent. + Basic medical terminology knowledge. + Basic computer skills. + Ability to type at least 50 WPM. + Experience with EMR and electronic health records. + Proficiency in medical terminology, medical reception, and care coordination. + Proficiency in Microsoft Office products. Additional Skills & Qualifications + VA network access to use VistA, Health Share Referral Manager (HSRM), Enterprise Precision Scanning and Indexing (EPSI), Cisco (Call Center), CTM (Consult Tracking Manager), CPRS, PPMS, ICB (Insurance Capture Buffer), and ISS/VSE (Scheduling packages). + Oral and written proficiency in English. Work Environment This position is based at the Helena VA Sleep Center, where you will work in a collaborative environment with advanced technology systems to support Veteran care. The role involves significant computer and phone use. Schedule is 5x8s: 8AM - 4:30PM (with 30min lunch). Job Type & Location This is a Contract position based out of Helena, Montana. Pay and Benefits The pay range for this position is $21.02 - $21.02/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Helena,MT. Application Deadline This position is anticipated to close on Sep 25, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.