UPMC’s Great Lakes Pain Management is seeking compassionate and detail-oriented candidates to apply for our Medical Assistant position. This role offers meaningful, hands-on interaction with patients, requiring empathy, attentiveness, and a commitment to excellent care. Ideal applicants will be comfortable navigating a wide range of clinical workflows—from taking vitals and assisting with procedures to managing records and scheduling. If you thrive in a fast-paced environment and enjoy being a vital part of a patient’s healing journey, we’d love to hear from you. Join our team and help make a difference in the lives of those we serve every day!
This position will work Monday through Friday, typically from 9:00am to 5:00pm with some flexibility depending on the schedule. No holidays, evenings or weekends are required, offering a great work-life balance!
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms. Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures. Perform phlebotomy, EKG’s, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record. Answering calls and providing pertinent information including patient education as directed. Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.