**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** The Medical Assistant will support the Spine Center at New England Baptist Hospital. This is a 32hr/week opportunity, working fully onsite. **Job Description:** The Spine Center Medical Assistant (MA) is responsible for various clinical and administrative tasks for multiple locations. Under direction of the clinic Supervisor, department Manager and/or Director and direct supervision by MD or NP, the MA will be responsible for ensuring efficient patient flow throughout the patient’s encounter. This efficiency will be obtained by, but not limited to, patient escort, visit prep, check-in, daily schedule management for the area they are working in, coordination of additional appointment/testing scheduling, and assisting peers across other departments, as needed. The Spine Center MA may be asked to cover main campus or off-campus locations in times of need. **Essential responsibilities including but not limited to:** 1. Liaison Services + Liaison between primary department of service, Central scheduling/Patient Access/Patient Registration and any other pertinent hospital departments. 2. Insurance Coordination + Facilitates prior authorization for patients with worker’s compensation insurance referred for a diagnostic test or procedure 3. Clinical Services + Provide general patient care services, including but not limited to, taking patient’s vital information and conversing with patients to complete records. Enter all data into electronic health record, adhering to all documentation regulatory requirements + Stock, prepare and turnaround exam/procedure rooms + Maintains an inventory of departmental supplies in quantity sufficient for daily operation 4. Patient Management + Assist patients with requests, or coordinate the appropriate resource, while in the department + Proactively communicate appointment delays at the point of check-in + Escalates patient concerns/issues to technologists/physician/management as needed + Schedules/Reschedules/Cancels patient appointments upon request following all associated policies and procedures + Makes confirmation / screening calls for future appointments + Makes follow-up appointment calls, where applicable + Obtain prior authorizations/billing for patients including Workers Comp Insurance. + Performs patient check-in/check-out, as needed + Distributes current daily schedules + Monitors future resource schedules; ensuring all pertinent information is obtained for the scheduled patient visit prior to patient arrival – Including, but not limited to: complete physician orders + Facilitates physician referrals by forwarding documentation as directed by the MD or NP. + Monitors for double bookings and proactively corrects the schedule for smooth patient flow + Performs other department job duties as needed to promote excellent patient experience and clinic efficiency 5. Documentation, Image and Report Management + Responsible for document scanning as needed + Ensures outside records reach the dept. of Health Information Management in a timely fashion for scanning into the electronic medical records + Responsible for uploading of images to the Radiology Dept. image viewing system for physician viewing during visits/procedures/etc. 6. Phone System Management + Greets every caller in a warm, welcoming manner + Responsible for coverage of clinical care phone line by triaging calls as appropriate, taking messages in the clinic software system, assigning messages to the appropriate provider or team member and resolving calls if possible. **Minimum Qualifications** Education + High School Graduate or Equivalent required. + Graduate of an accredited medical assistant program preferred Experience + 0-1 years' work-related experience Licensure/Certification/Registration + Medical Assistant certification preferred + Basic Life Support certification required Skills, Knowledge & Abilities + Good understanding of Medical Terminology. + Strong organizational and interpersonal skills. + Able to function under stress. + Ability to use computer; Computer and typing aptitude + Ability to communicate in writing and orally. + Ability to proofread documents and check for accuracy. **Competencies** + _Decision Making:_ Makes decisions based on specific instructions, standard practices, and/or established procedures. Any deviations from these require review/approval from a higher level of authority. + _Problem Solving_ : Addresses problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. + _Independence of Action_ : Follows precedents and procedures to perform tasks. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. + _Patient Contact:_ Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes). _Examples_ : physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**