**UPMC’s** Bayfront Ear, Nose and Throat office is seeking a Senior Medical Assistant to join our team in a role that blends both clinical and clerical responsibilities. We’re looking for candidates with experience in EMR systems, patient care, and taking vitals, as well as a desire to assist clinical staff with a variety of in-office procedures. This position offers opportunities for growth through our career ladder promotions and the chance to expand your skills by learning about Allergy and Audiology services. Y **ou’ll be part of a supportive, team-focused environment where your contributions help provide exceptional care to our patients. If you’re ready to take the next step in your career while working in a dynamic specialty practice, we encourage you to apply!** This position will work Monday through Friday between the hours of 7:30am and 5:00pm. An occasional Saturday may be required from 7:30am to 12:00pm, though primarily this position will require no holidays, evenings or weekends, offering a great work-life balance! _Title and starting pay rate of this position may vary based on years of experience._ **Responsibilities:** + Guides workflow and/or assigns tasks to other clinical staff. + Assist management staff with supervisory activities. + Participates with creation and implementation of departmental goals, processes and procedures. + Mentors, orients and provides ongoing training to current and new staff members. + Serve as the department super user for Epic Care. + Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments. + Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety. + Must be responsible and demonstrate proficiency in all practice category specific tasks. + Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations. + Obtain lab/x-ray reports, hospital notes, referral information, etc. + Complete forms/requisitions as needed. Schedule appointments. + Verify insurance coverage and patient demographics. + Prepare and managing charts to ensure information completed and filed appropriately. + Other front office responsibilities, as required. + Prepare patient rooms, set up instruments and equipment according to department protocol. + Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. + Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms. + Check schedules and organizing patient flow. + Accompany patients to exam/procedure room. + Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. + Collect patient information/history; taking vitals, performing screenings per provider guidelines. + Relay instructions to patients/families. + May provide more individualized patient/family education and supportive counseling as needed. + Answering calls and providing pertinent information including patient education as directed. + Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate. + Perform phlebotomy, EKG's, and level one labs. + Perform clinic procedures according to policy and procedure. + Assist physicians with procedures. + Document patient information into the medical record. + Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). + Maintain strict confidentiality related to medical records and other data. + Comply with all UPMC Health System policies and procedures. + High school diploma or equivalent is required. + Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT) + OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) + OR at least 1 year of patient care experience required + Must be responsible and demonstrate proficiency in three practice category specific tasks. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. **Licensure, Certifications, and Clearances:** + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire. + Act 31 Mandated Reporter Training within 90 days of hire or transfer + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal **UPMC is an Equal Opportunity Employer/Disability/Veteran**