Description

The contractor will assure optimum quality control, coordination of activities, and that all scheduling policies, procedures, and metrics are achieved. Designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling.Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.Coordinates and authorizes Veteran care with community providers that the organization does not supply or cannot supply timely.Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.When records are received, the incumbent will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.Screens/receives phone calls in a courteous and timely manner.Responds to telephone inquiries regarding delivery of services.Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.Perform appointment scheduling, tracking, pre and post- appointments contacts as required.The contractor performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.

Additional Skills & Qualifications

This work will require VA network access to use VistA, Health Share Referral Manager (HSRM), Refdoc, Enterprise Precision Scanning and Indexing (EPSI), Cisco (Call Center), CTM (Consult Tracking Manager), Computerized Patient Record System application (CPRS), PPMS (Provider Profile Management System), ICB (Insurance Capture Buffer), ISS/VSE (Scheduling packages).Oral and written proficiency with English

Pay and Benefits

The pay range for this position is $21.02 - $26.11/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Helena,MT.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.