Annual Non-Exempt Salary: $37,856 ($20.80 an hour) 35 Hour per week Benefits: + PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays + Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available + Wellness program with the ability to earn an additional 3 PTO days a year + 401K with up to 10% employer investment + Heavily subsidized health insurance with co-pays Vision and Dental insurance. + Monthly contribution towards dependent care (to offset childcare costs) + Company paid Life Insurance and Identity theft protection (LifeLock) + Free covered parking + Additional benefits available Job Duties: The successful candidate will be expected to: + Complete intake on individuals being served. + Provide information, referrals, and assistance navigating the MLTC enrollment and appeal processes. + Contact organizations and agencies to mediate and resolve problems. + Promptly respond to calls received through the ICAN Helpline and forwarded to advocate. + Under the supervision of the Program Director, provide information, advice, referral and advocacy to callers. + Establish and maintain working knowledge of available MLTC plans and their enrollment processes. + Provide community outreach. + Prepare training materials and fact sheets as needed. + Attend ICAN meetings and training sessions Education: + A College degree in a related field is preferred; high school diploma or equivalent is required. Related experience may be considered in lieu of higher education. Experience: + One to two years working with people with disabilities or diverse populations. + MLTC experienced preferred. Knowledge, Skills & Abilities: + Medicaid and Medicaid Long Term Care Plans, disability and Americans with Disabilities act awareness is desired. + Mediation, negotiation, advocacy, planning, community networking, innovation, oral and written communication, adaptability, organization, public speaking, working with a diverse population. + Proficiency in Microsoft Office and data entry. + Excellent customer service and phone skills. Travel Required: Yes Location: Utica, NY RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage. RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. “Subcontractor shall state in all solicitation or advertisements for employees that in the performance of the State contract all qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex disability or marital status.”.