Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

NBCUniversal is home to a Media Operations Center team that is a group of innovative and highly skilled technicians that oversee the inbound and outbound digital delivery of NBC Universal content. The Media Operations Center team is responsible for ensuring content is sourced, prepared, and fulfilled to outlets such as cable networks, online destinations, Peacock, and more. In this role you will be part of a 24x7 driven and highly motivated team that supports the fulfillment of media content to NBCUniversal’s distribution outlets.

As a Media Operations Technician, you will be responsible for a hybrid skillset that encompasses all aspects of the digital supply chain: source content QC, encode, edit, and delivery to clients. This role requires focus, attention to detail, communication skills and determination to execute and distribute assets properly and in a timely manner while maintaining the department goal of 99.999% reliability and availability.

Responsibilities:

Maintain on-air continuity by completing all content needed for broadcast inclusive of long-form, short-from, promos, commercials, and graphics according to NBC Universal’s automated material management system knows as the “Make-list”.Learn and perform all technical processes and technologies in the Media Operations Center as well as additional processes and technologies created in the future.Support NBC Universal’s Program Operations, On-Air Marketing and Programming departments with all their ingest, transcode and QC needs.Perform metadata verification and creation on inbound NBC Universal content to prepare it for distribution to broadcast networks, NBC Uni’s own streaming platform, Peacock, as well as all secondary outlets.Learn and verify technical specifications of inbound and outbound content to confirm inbound content is meeting the specifications of NBC Uni as well as outbound content meeting the specifications of our clients.Able to perform real time, long-form, high resolution, quality control screening of NBC Uni content to identify legal, technical, and even creative issues that will be communicated back to providers and ensure all technical aspects are compiled to meet FCC/NBCU specifications.Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines with attention to detailPerform validation and content presence checks across a multitude of device platforms, including mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)Review captions and subtitles to ensure timing, accuracy, and overall quality aligns with platform standardsVerify that imagery meets platform specifications and maintains visual quality across supported devicesMaintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experienceTrack and update QA fulfillment progress through our databasesCollaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue managementPerform all other duties to support the success of the Media Operations Center as assigned by manager and follow company rules and policies

Qualifications

Basic Requirements:

High school diploma and relevant certification or associate degree in Media or Communications or equivalent relevant professional experience1+ years' experience with:Content quality assurance testing, protocols, techniques and governanceStreaming apps on digital platforms and consumer products

Desired Characteristics:

A track record of meeting or exceeding performance expectationsA punctual, hardworking, disciplined, and dependable individualExperience working in long form and/or short form QCExperience in video streaming servicesKnowledge and understanding of various digital formats, codecs, and industry standard toolsKnowledge and understanding of digital broadcast and production technical systems, standards and processesDetail oriented, respectful, and motivated team player with good communication skills and a positive attitudeAbility to multi-task and balance numerous priorities in a deadline-oriented environmentAbility to learn new technologiesProven ability to solve problems under pressureExperience working with both PC and MAC computer systemsWorking knowledge of:Consumer playback platforms such as mobile, streaming devices, game consoles, and smart TVs.Multi-language asset content delivery and QAContent management system (CMS) publishing workflowsResearch and consulting on publishing procedures, administration protocols, and industry trendsFamiliarity with:Database management and API delivery specifications & workflowsProject management methodologies such as Agile, Scrum and collaboration products such as JIRA, Confluence and AirtableEuropean languages (Portuguese, Dutch, Polish, etc.) preferredBilingual proficiency in Spanish is preferredTelevision entertainment industry experience preferredExcellent and effective communication and collaboration skillsProactive problem solver with the ability to prioritize and concurrently handle multiple, time sensitive requests within a high-pressure environmentUnderstanding of traditional MVPD distribution in comparison to emerging OTT services: AVOD, SVOD, TVOD, PVODExperience working with numerous teams across large organizationsBilingual - English and Spanish a plus

Additional Requirements:

Must be willing and able to work on any shift including overnights, swing, or weekends, sometimes on short notice, in support of the 24/7, 365 operationsMust have unrestricted employment authorization in the USMust apply via NBC Universal career site to be consideredMust be 18 years or olderMust be willing to submit to a background investigationMust be willing and able to view all NBC Universal content including that considered to be mature in natureHybrid: Must be willing to work in Stamford, Connecticut. Must be willing and able to adhere to onsite strategy driven by company expectations. This role will contribute from the office 4x a week, from Stamford, CT.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].