Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Summary: We are seeking a dedicated Technical and Medical Information Specialist to provide technical and medical information, and/or perform intake of adverse events/product complaints with quality customer service. The ideal candidate will analyze and research inquiries and document interactions according to organizational, client, and regulatory guidelines. The information provided will be given at a level in parallel with the individual’s expertise, experience, and training.

Essential Functions:

Respond accurately and professionally to technical and medical information inquiries received via phone, email, internet, or mail in reference to pharmaceutical or device products.Process fulfillments and provide clinical trial information or after-hours on-call support.Analyze caller’s questions to formulate an accurate and concise response using client-approved resources and record inquiries and interactions in the appropriate databases following organizational, client, and regulatory guidelines.Identify, record, and triage adverse events and product complaints according to organizational, client, and regulatory guidelines and provide additional support (including follow-up) as needed.Maintain knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.Work with internal and external client contacts to resolve inquiries. As needed, research medical literature and draft responses for such inquiries.Provide administrative support as needed.

Job Complexity:

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Job Knowledge:

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Supervision Received:

Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Business Relationships:

Contacts are frequent with individuals representing other departments, and/or representing outside organizations.Contacts involve obtaining or providing information or data on matters of moderate importance to the function, or the department, or which may be of sensitive nature.

Qualifications:

Education and Experience: High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification.Technical positions may require a certificate.Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years) including 1+ year of medical or life-sciences experience, training, or education.

Application Process: Interested candidates should submit their resume and cover letter detailing their qualifications and experience relevant to this position.

Join our team and contribute to providing high-quality technical and medical information support!