**Job Family:** Customer Services **Req ID:** 463277 **Pioneering in America, from the first mile tothe last. This is what drives us.** For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: RUN! With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: **100%Railability** . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel. Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world! **Position Overview:** Siemens Mobility is seeking to hire a Mechanical Desk Engineer in West Palm Beach, FL to assist the Locomotive Engineer and onboard train staff with urgent queries or at the train on route with our long-term maintenance contract for a fleet of high-tech rolling stock. The fleet consists of Tier 4 compliant high-horsepower locomotives in a push-pull configuration with elegant coaches to deliver a high-end customer experience. These trains operate from Orlando to Miami with up to 125 mph 7 days a week. If train crews have a problem with a locomotive or the coach, they call the "Mechanical Desk" 24/7 on the radio/phone from the train route. The "Mechanical Desk" supports solving the problem on the radio/phone or en route. The trainset is in trouble, and you lead the problem-solving! We have the responsibility to assist the on-train staff remotely or en route in a critical situation and guide them through troubleshooting to limit service delays supported by remote data from fleet monitoring that is sent directly from the trainsets will be utilized. **What your day-to-day will look like:** + Assistwith troubleshooting or operational questions from the onboard crew. + Developaction plans; measure and analyze results; initiate corrective actions;minimize variances' impact; continuously improve processes. + Maintaina very close working relationship with the customer. + Faulttrending, fault analysis + Writingservice-bulletins **To thrive in this role, you have:** + Bachelor'sdegree in Engineering or equivalent technical experience, + Experiencein operating rolling stock (Locomotive Engineer) and rolling stockmaintenance, + Experiencein dealing with the FRA / CFRs, + Knowledgeof applicable laws and regulations, + Stronginterpersonal skills and a dynamic personality are needed to effectivelycollaborate with people at all levels within the organization, customer,and community, + Abilityto continually challenge the status quo, providing strong leadership forcontinuous improvement of results and efficiency, + Abilityto walk through a structured troubleshooting process - staying calm incomplex and time-critical situations, + Readyto develop deep technical and functional knowledge about our VentureCoaches and Charger Locomotives. **Why you'll love working for Siemens!** + Freedomand healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA,Commuter Benefits – starting Day 1. + Webelieve that each member of our team is accountable for making decisions,solving problems, and taking actions that contribute to long-term impactand financial success. + Wedo the right thing. We stand for green innovations and meaningfulsolutions with impact on customers, ecosystem partners, society, andenvironment. + Weare front-runners in digitalization and building platforms. Therefore, weare hiring daring forward-thinkers who want to have a real impact. + Solvethe world's most significant problems – Be part of exciting and innovativeprojects. + Opportunitiesto contribute your innovative ideas and get paid for them. Take advantageof our Tuition Reimbursement program, Mentor Programs, and yourdevelopment through online learning. We operate daily with a growthmindset - that's why Siemens consistently ranks on the **FortuneWorld's Most Admired Companies** list! + Employeeperks and discounts in addition to our 401k match and generous Paid TimeOff. Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization. **Siemens offers a variety of health and wellnessbenefits to employees. Details regarding our benefits can be found here:** **https://www.benefitsquickstart.com/siemens/index.html** **.** **Thebase salary range for this position in West Palm Beach, FL is$68,100-$91,700. The actual salary/wage offered may be lower orhigher depending on budget and candidate experience, knowledge, skills, andqualifications.** **\#LI-LS1** **\# LI-Onsite** **Organization:** Mobility **Job Type:** Full-time **Category:** Customer Services