The Bakery Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for leading the efficient, effective, safe, legal, and profitable operations of the Bakery Department. He/She coordinates human relations for the bakery and ensures the execution of all company and department policies and procedures on a timely basis.

Key Responsibilities:

● When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest

● Responsible for hiring, training, and performance management of team members

● Responsible for the communication of information distribution to the entire department

● Responsible for maintaining a positive atmosphere, spirit, and morale within the department

● Demonstrate effective leadership skills by managing time and delegation

● Develop team members and future leaders utilizing available materials and systems

● Support and execute division concepts and programs

● Accountable for executing and meeting financial goals

● Responsible for identifying areas of opportunity throughout the store and within the department

● Ensure quality and consistent product availability and solutions to our guests

● Responsible for safeguarding, controlling, and monitoring all department assets, ensuring policies and procedures are implemented for control of assets

● Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same

● Oversee that department systems and processes are utilized consistently and correctly

● Direct meetings with the bakery leadership team to effectively plan production and promotion goals

● Verifies team member schedules against business needs

● Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management

● Verify all books and manuals are kept updated

● Oversee inventory process and reporting

● Oversee that Food Safety Procedures are adhered to

● Approve all purchase orders and maintain adequate levels

● Demonstrate good conflict management skills

● Perform other duties assigned by upper management

Key Requirements:

● Must be 18 years of age or older

● High School Diploma or equivalent

● Minimum of three years experience in management or equivalent

● The Bakery Manager is required to work the scheduled work shift or as needed to meet the needs of the store guests and team members

● Ability to work and communicate with all levels of management and subordinates in a professional manner

● Ability to self-motivate, problem-solve and work with minimal supervision

● Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking

● Ability to stand for long periods of time (up to 4 hours)

● Ability to lift and carry items weighing up to 50 lbs. and push and pull up to 100 lbs

● Ability to work within a freezer for up to 15 minutes

● Must possess technical skills to perform basic math and computer tasks (Word, Excel, Email)

● Ability to work at a fast pace, but efficient and controlled manner

● Must maintain Certified Food Safety Manager certification

● Bilingual English/Spanish is a plus

● Ability to receive phone calls at home

● Must be flexible to work various hours/shifts, including weekends and holidays

● Must attend meetings, including out-of-town, requiring overnight stays

● Must be able to transfer to another store within the area

● Ability to function as a team member and get along with others

This job description is intended to provide a high level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operation.