Position summary:
The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system. High level of accuracy and attention to detail is required.
What you will do:
Work with relevant stakeholders and processes to maintain corporate customer master database, including set-up and maintenance of customer information within ERP system.
Work with cross-divisional business units and appropriate team members to troubleshoot Customer Master Data sales area issues.
Identify issues and risks to appropriate team members relating to Customer Master Data and potential adverse impacts to the business.
Act as customer master subject matter expert (SME) on project teams - providing guidance as necessary for new processes, maintenance, and analysis of freight and shipping/delivery terms.
Primary interaction with cross-functional areas (such as field personnel, Finance, Compliance, etc.)
Understand and use available database and ERP systems required for work group.
Minimal supervision, assist in maintaining policies and procedures, respond to incoming inquiries.
Perform other duties as assigned.
Accuracy and attention to detail is critical for this position.
Support stakeholder SLA’s and work to provide KPI’s
What you need:
Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline
2-5 years maintaining master data records (customer master preferred)
Fluent spoken and written English. Any other language is a plus
Must have excellent verbal and written interpersonal communications skills
Excellent analytical skills
Exceptional skills in applicable Microsoft software programs
Business Intelligence tools preferred (Microsoft reporting, PowerBi)
Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)
Must be able to organize with the ability to prioritize work and keep accurate and detailed records
Must have excellent time management skills with the ability to use independent judgment effectively
Must be able to understand and work within complex interdivisional procedures and policies
Travel Percentage: 10%