Work Flexibility: Hybrid

Position summary:

The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system.  High level of accuracy and attention to detail is required.         

Essential duties & responsibilities: (detailed description)

Work with relevant stakeholders and processes to maintain corporate customer master database, including set-up and maintenance of customer information within ERP system.Work with cross-divisional business units and appropriate team members to troubleshoot Customer Master Data sales area issues.Identify issues and risks to appropriate team members relating to Customer Master Data and potential adverse impacts to the business.Primary interaction with cross-functional areas (such as field personnel, Finance, Compliance, etc.)Understand and use available database and ERP systems required for work group.Minimal supervision, assist in maintaining policies and procedures, respond to incoming inquiries.Perform other duties as assigned.Accuracy and attention to detail is critical for this position. Support stakeholder SLA’s and work to provide KPI’s

Education & special trainings:

Bachelor’s Degree in Accounting, Finance, Business, IS or related disciplineFluent spoken and written English. Any other language is a plusMust have excellent verbal and written interpersonal communications skillsExcellent analytical skillsExceptional skills in applicable Microsoft software programsBusiness Intelligence tools preferred (Microsoft reporting, PowerBi)Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)Must be able to organize with the ability to prioritize work and keep accurate and detailed recordsMust have excellent time management skills with the ability to use independent judgment effectivelyMust be able to understand and work within complex interdivisional procedures and policies

Qualifications & experience:

1-2 years maintaining master data records (customer master preferred)

Travel Percentage: None