General Information Req # WD00086684 Career area: Services Country/Region: Japan State: Tokyo City: Chiyoda-Ku Date: Thursday, August 28, 2025 Working time: Full-time Additional Locations:  * Japan - Tōkyō - Chiyoda-Ku Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Employer: Lenovo Japan, LLC (Dispatched to Motorola Mobility Japan)Work location: Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable)Smoking: Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDXEmployment condition: Permanent Staff (Probation period: 6 months)Expected salary: Depending on the current salary and experience, we would make our decisionOvertime allowance: Not applicable (B8)Working hours: 9:00-17:45 (Rest time: 1 hour (12:00-13:00)) Holidays: Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holidaySocial insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension,  property accumulation savings, Lenovo employee group life insurance, etc.
About the organization and team Lead service operation for Japan motorola business as a member of Adia pacific motorola Team.Manage all key operation such like repair, Contact center and e-support and satisfy all customers, telecom carrier, Distributer, enterprise and consumers.No. of Subordinates:  0  Number of Peers: 1 (JP)   Role 
Manage motorola repair operation in Japan.Understand telecom carrier’s requirement and promote to set up repair process with related teams.Build good relationship with service dept of telecom carriersSolve daily escalation from repair Center and internal other department.Drive to solve technical issue for repair product and repair tools by cooperate with internal technical support and quality team. internal quality team. Inform JP product portfolio to global teams and support secure delivery all Jigs and tools to repair center on schedule.Support repair parts planning team to prepare number of parts and deliver the parts on schedule.Confirm and support billing operation of repair center with billing team. Host the weekly meeting with repair center teamManage Contact center operation and e-supportSolve daily escalation from Contact center such like quality inquiry, product specification, etc.Training all new topic such like product and new service.Request to improve support web site to global web team.Support billing team for monthly payment to 3rd party.Forecasting call volume and align with contact center.Host weekly meeting KPI AnalysisMonitor and analyze the data of operational KPI of both repair and contact center. Set action plan to improve operation if the performance didn’t meet target.Tracking effectiveness of countermeasure for both operation and cost.Report to stake holders including telecom carriers.OthersSupport projects and inquiry from related teams.Key Interaction with:Global MBG teamsJapan Service SupportJapan salesBusiness Trip (Location, frequency):Domestic: YES   Gunma(around once a month) . Customer Office.International: YES. Not frequency. Career Path:Promotion to Senior managementRequirements:Must Have – essential Repair service role in mobile device or similar electrical product industry: 5 -10 yrsManagement contact center and e-support: 1 - 3yrsHave basic technical knowledge of mobile deviceGood communication skill with stake holders.Drive PDCA managementBusiness level EnglishNative Japanese skillGood to have - desirableExperience of service role for Japan carriers. Experience of R&D of mobile phone or PC.Working in global company culture.Design the product (smart phone, PC)Data analysis skillsGlobal supply chain knowledge.Typical CandidateWorking at mobile device manufacturers as service manager, repair technical engineer. Additional Locations:  * Japan - Tōkyō - Chiyoda-Ku * Japan * Japan - Tōkyō * Japan - Tōkyō - Chiyoda-Ku