Repair Center Logistics Coordinator managing incoming goods, returns, and customer communication within a repair center environment.

Job Requirements

Proficiency in Excel

Experience with Office 365, including Outlook and Teams

Prior experience corresponding with customers via email and handling inbound/outbound customer calls

Experience working with ERP systems (such as JDE) for logging and tracking units

Ability to process and track daily incoming goods and returns in database and ERP systems

Ability to maintain accurate delivery records and documentation for received products

Preferred Skills

Experience in a repair center, service, or logistics environment

Familiarity with return authorization workflows and RAI (Return Authorization Information) activity

Experience generating and distributing daily operational or logistics reports

Experience handling shipment documentation, including AWBs and related tracking details

Job Responsibilities

Process daily incoming goods and returns into the repair center database and ERP systems

Identify, log, and track items that cannot be inducted due to discrepancies in paperwork, part numbers, serial numbers, repair orders, missing JDE entries, or similar issues

Communicate and coordinate with internal and external customers regarding product returns, repairs, and receiving issues

Maintain delivery records and other documentation for received products

Manage RAI activity, including communication and logging of AWBs and dates

Provide daily report-out of key metrics, including grief units in house, units added, units cleared, and top customers

Partner with customer service order administration to minimize units in grief and expedite clearance

Control, track, and identify units in grief throughout the process

Perform additional tasks and duties as assigned by the logistics manager

Maintain daily organization, cleaning, and general housekeeping of the assigned work area

File or scan all related paperwork to process or close out repairs and maintain/process paperwork and files per established procedures

Maintain a safe work environment in accordance with departmental procedures and applicable regulations

Pay Details: $15.00 to $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.