Position:Material Planning Manager EMEA

Job Description:

Main Purpose of the role

Operational managing a team of Customer Planners whilst also brining in functional expertise in complex solutions & system set-ups, maintenance and governance of complex supply chain customer engagements in regards to managing customer demand

Key Tasks / responsibilities:

Operationally lead a team of Customer PlannersProvide first level functional expertise in matters of system solution and set upsTake a leading role in proactive management of customer forecast, prompting communication to the appropriate stakeholders when forecast is received triggering a review actionSupport the team in driving timely resolution of open questions with the various business stakeholders, acting as a first level escalation stepERP Forecasting Attribute Set Up/MaintenanceHelp the team understand the more strategic view on customer engagements when reviewing customer engagementsProvide extended expertise for maintenance and fine tuning of system forecast parametersSupport to commercial teams in setup and maintenance of forecasting agreementsReviewing forecast Holds and Exceptions in a timely & efficient manner and driving action from relevant stakeholdersReview and take action on Oracle Demantra forecast exceptionsDrive for customer compliance to forecastDrive conversion of forecast to order, in the case of unplanned demand within lead-timeAllow forecasts into the supply plan in line with company goals & objectives and customer contract termsDrive and take ownership of improving customer forecast accuracy & processDrive, participate and provide additional input into customer reviewsHelp the team and interpret customer demand changes to define clear actions for prevention of excess inventory before communicating with Asset and commercial teams to allow clean executionCommunicate potential service issues around forecast over consumption to Sales management in a clear and timely manner, especially in cases of escalationMake use of the online workflow tool and drive timely execution of open ticketsIdentify root cause to allow enforcement of customer liability and/or identify factors driving excess inventory to guarantee preventionDrive and execute on closed loop activities;Customer forecast accuracy dashboardUnconsumed month to date forecastPast due ForecastContract complianceAging forecast holdsStatistical vs. Customer forecast review

Dimensions

Number of forecasting customers in EMEAValue of FC in EMEACustomer forecast accuracyCustomer liabilityDemantra exceptions

Key Interfaces

Sales teams (constant)Asset (as required)Supply Chain Support (as required)Supply Chain Solutions Managers (as required)Logistics (as required)IT (as required)

Measurable Performance Standards

Customer Forecast AccuracyItem TurnsNumber of customer reviewsSLA/ resolution of open workflow tool tickets

Critical Competencies

Process drivenMentality of customer service excellenceStructured and analytical

Experience / Skills

Knowledge of electronic component industry and relevant supply chain and manufacturing practisesSound technical understanding of Arrow’s ERP system capabilities preferredVery good MS Office skills (high level of proficiency in Excel is a distinct advantage)Functional and structural way of thinkingAbility to understand complex processes and logic and to be able to interpret sometimes ambiguous data, received in a number of ways and to translate into a solution, using logic and solution understanding.

Location:PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:Full time

Job Category:Product & Supplier Management