A Masseur is responsible for providing professional spa treatments and services to guests, including but not limited to body and facial treatments, massages, home-care recommendations, and guided tours of the spa facilities. The role requires maintaining high standards of safety, cleanliness, and guest satisfaction in all areas of spa services, in accordance with company and brand standards.

Key Responsibilities

As a Masseur, you will be responsible for performing the following duties to the highest standards:

Attend Hilton training sessions and monthly departmental meetings as required

Maintain high standards of cleanliness and hygiene throughout the department

Report any maintenance issues promptly to the Front Office Manager

Assist in all areas of spa and fitness operations as requested by the Front Office Manager

Maintain full knowledge of current and upcoming hotel services and treatments

Ensure adherence to the departmental operating budget by maximizing revenue and minimizing expenses

Deliver efficient and courteous guest service from arrival through check-out

Book, modify, confirm, and cancel spa and massage appointments accurately

Upsell spa treatments and retail products when appropriate

Process all spa and retail billing accurately and report any discrepancies to the Front Office Manager

Clearly explain spa treatment menus and packages to guests

Greet and welcome all guests and staff in accordance with brand standards

Maintain the quality of service and the overall appearance of locker rooms, lounges, and restrooms

Ensure proper cleanliness of locker rooms, lounges, steam/sauna rooms, preparation rooms, and restrooms

Ensure adequate stocking of water and beverages and manage the setup and breakdown of beverage and fruit stations

Assist guests and provide personal training sessions when required

Maintain the fitness center by monitoring equipment and coordinating maintenance and updates with the Precor representative

Ensure audio-visual equipment is properly maintained and in good working condition

Orient guests within the fitness facilities and provide personalized guest assistance

What Are We Looking For?

A Massage Therapist serving Hilton brand hotels and resorts is always committed to delivering exceptional guest experiences while working collaboratively with fellow Team Members. To successfully perform in this role, candidates must demonstrate the following attitudes, behaviors, skills, and values:

Ability to read and interpret documents such as safety regulations, operating and maintenance instructions, and procedural manuals

Previous experience in the hospitality or customer service industry is required

Advanced level of English (mandatory), with the ability to read, write, speak, and understand the language fluently to communicate effectively with guests and colleagues

Ability to speak clearly and confidently in front of groups of guests or employees

Strong problem-solving skills, with the ability to handle situations involving multiple concrete variables in standardized environments

Minimum of one (1) year of experience in the spa or hospitality industry

It Would Be an Advantage to Demonstrate the Following:

Experience working in a resort environment or within a wellness-related field

What Will It Be Like to Work for Hilton?

Hilton is a leading global hospitality company, offering a wide range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-scale hotels. For nearly a century, Hilton has been providing business and leisure travelers with outstanding accommodations, service, amenities, and value.

Hilton is committed to continuing its legacy of exceptional guest experiences across its global portfolio of brands. Our vision, “to fill the earth with the light and warmth of hospitality,” unites our Team Members around the world and inspires us to create remarkable hospitality experiences every day. Our Team Members are truly at the heart of everything we do.