Team Overview: The Markets Operations Business Intelligence & Process Re-Engineering Team drives transformational change within Operations by optimizing processes. We collaborate closely with Operations teams to design and implement Target Operating Models, focusing on automation using Low-Code Solutions and Core Technology platforms. Our mission is to provide cutting-edge solutions that empower Operations professionals to deliver exceptional client service, maintain robust risk management, and drive continuous improvement. **Responsibilities** : + Lead and mentor a team of low-code developers / process engineers overseeing their daily activities and professional development. + Leverage expertise in low-code applications to analyze complex business challenges, evaluate existing processes, and recommend innovative solutions aligned with industry best practices. + Spearhead the implementation of transformation projects using low-code platforms like Appian and other Business Process Modeling Notation (BPMN) tools. + Collaborate closely with Markets Technology to ensure adherence to governance, risk, and control frameworks, complying with firm policies for development outside of Technology. + Build and maintain strong relationships with Market Operations teams at all levels, from extended managers to individual contributors, to design and deliver optimal solutions. + Oversee all phases of the software development lifecycle (SDLC), from analysis and design to construction, testing, implementation, and post-production support. + Conduct thorough code reviews and quality assurance to ensure solutions meet requirements and are optimized for performance and maintainability. + Proactively identify and drive automation opportunities within Market Operations. **Qualifications/Must-Have** **Skills:** + 10+ years of relevant experience, including 4-7+ years of proven experience in managing and leading development teams. + Demonstrated success as a Program or Portfolio Manager, Department Head, or similar role, managing large-scale, strategic, cross-functional projects. + 3-5+ years of hands-on experience in designing, developing, and implementing solutions using Low-Code Automation Platforms (e.g., Appian, Xceptor). + Proficiency in designing and developing database models and objects to support BPM applications. + Strong technical understanding of core Market Operations processes, including allocations, reconciliations, confirmations, and payment processing. Prior experience in an Operations Line role is highly preferred. + Proven track record of identifying and implementing automation solutions that have delivered tangible business benefits. + Excellent collaboration and communication skills, with the ability to effectively interact with stakeholders across different organizational levels and functions. + Demonstrated leadership abilities, including prioritization, clear and compelling communication, and influencing cross-functional teams. + Background in program/project management, consulting, technology, or management. + CAPM, PMP, PgMP and/or MBA are a plus **Education:** + Bachelor’s/University degree, + Master’s degree is Good to Have This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Business Strategy, Management & Administration ------------------------------------------------------ **Job Family:** Business Process Re-Engineering ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.