The Customer Experience & Engagement (CxE) team is seeking a talented individual with a blend of marketing savvy and product management experience to drive domestic and international customer communications.

In this role, you will provide guidance and subject matter expertise to partners on how best to communicate with customers. This role will create and manage data driven initiatives with a voice of customer focus to help achieve Ring's business goals and achieve its mission of keeping neighborhoods safer.

You will be responsible for understanding a variety of markets and products offered so you can recommend the best channel (email, push, in-app message, & SMS) to reach customers at the right moment in their journey.

If you enjoy working in a fast-paced environment with good people, developing data driven strategies, and get excited about driving impactful customer communications, Ring has an opportunity for you.

Key job responsibilities
-Manage audience-specific messaging and communications strategies.
-Problem-solve proactively to ensure smooth and efficient delivery of CxE deliverables.
-Influence across teams, roadmaps, priorities and decisions.
-Track and document project workflow to ensure on-time delivery that aligns with business goals.
-Measure and evaluate how initiatives impact customer experience (e.g., revenue, product/feature adoption, customer journeys, message clarity) and business outcomes
-Comfortable interacting with all levels of Ring leadership

A day in the life
The most exciting part of this role is that each day at Ring offers a new opportunity to meaningfully impact Ring's customers. One day, this role may interact with partners in the UK or Canada to determine the best approach for a new marketing campaign or product introduction. A day later, you might be presenting to marketing, e-comm, product, and CxE leadership on the results of the campaign you just completed.



About the team
The CxE team is a blend of marketing, product, creative, and analytic minded customer focused teammates. Our mission is to engage customers at the right moment and in the correct channel to provide an engaging and meaningful customer experience. Whether recommending a new product or helping to keep current products online and working correctly, the CxE team is communicating with Ring's customers every day.