**Additional Information** **Job Number** 26016501 **Job Category** Sales & Marketing **Location** Sofia Marriott, Triaditza Pozitano Street, Sofia, Bulgaria, Bulgaria, 1000 VIEW ON MAP (https://www.google.com/maps?q=Sofia%20Marriott%2C%20Triaditza%20%20Pozitano%20Street%2C%20Sofia%2C%20Bulgaria%2C%20Bulgaria%2C%201000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Promote awareness of brand image internally and externally. Establish long-range objectives and specify the strategies and actions to achieve them. Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations. Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support. Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants. Provide measurement of the impact of online presence to the hotel’s overall business. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or GED equivalent. Related Work Experience: At least 3 years work experience. Supervisory Experience: No supervisory experience. License or Certification: None Social Media + Manage day-to-day activities of select social media channels. + Research and image sourcing of Social Media creative content. + Provide day-to-day support on select social media channels. + Help distribute content across social platforms. + Optimize tags across multiple distribution outlets. + Monitor community feedback in real-time and assist with fan engagement. + Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations. + Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support. + Assist with content seeding efforts. + Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants. + Provide day-to-day analysis of data from listening and CMS tools. + Create and manage reporting, profile moderation, outreach activities, etc. + Develop relationships with clients and working closely with them to learn their business and communication needs. + Interact with corporate e-commerce, strategic alliances and other corporate departments to verify leadership of the hotels in any e-marketing opportunities. + Research social media opportunities for all market segments: business transient, leisure, group catering and food and beverage. + Assist with development and pull-through of social media brand strategy and overarching reports. + Keep apprised of all relevant client, industry and market developments. + Uncover solicitation opportunities for managers in each market. + Serve as a resource for the sales and operations team regarding Internet distribution issues, questions, or new programs. + Observe, receive, and otherwise obtain information from all relevant sources. + Establish long-range objectives and specify the strategies and actions to achieve them. + Analyze information and evaluate results to choose the best solution and solve problems. + Develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions. + Verify marketing communications support regional, market, and hotel business objectives and goals. + Computer Skills + Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. + Use computer systems and software packages to input, access, modify, store, or output information + Enter and retrieve data from computer systems using a keyboard, mouse or trackball. + Guest Relations + Address guests' service needs in a professional, positive, and timely manner. + Thank guests with genuine appreciation and provide a fond farewell. + Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. + Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. + Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. + Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). + Communication + Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. + Inform and/or update the executives, the peers and the subordinates on relevant information in a timely manner. + Speak to guests and co-workers using clear, appropriate and professional language. + Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. + Working with Others + Support all co-workers and treat them with dignity and respect. + Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. + Develop and maintain positive and productive working relationships with other employees and departments. + Work with other people to gather the information necessary to manage projects, achieve goals, and resolve problems. + Quality Assurance/Quality Improvement + Comply with quality assurance expectations and standards. + Physical Tasks + Enter and locate work-related information using computers and/or point of sale systems. + Read and visually verify information in a variety of formats. + Stand, sit, or walk for an extended period of time. + Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. + Policies and Procedures + Maintain confidentiality of proprietary materials and information. + Follow company and department policies and procedures. + Protect the privacy and security of guests and coworkers. + Perform other reasonable job duties as requested. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.