Technical Leadership & Strategy - Lead technical design sessions and architecture review boards Provide technical mentorship and guidance to development teams Define and enforce coding standards, best practices, and development methodologies Evaluate and recommend new Salesforce features, tools, and technologies Create and maintain technical roadmaps aligned with business objectives Conduct proof-of-concepts for emerging Salesforce technologies Innovation & Continuous Improvement - Drive innovation through emerging technologies like AI, Machine Learning, and IoT Evaluate and implement Salesforce AgentForce and AI capabilities Lead digital transformation initiatives and modernization efforts Conduct regular architecture health checks and optimization reviews Stay current with Salesforce releases and assess impact on existing solutions Solution Design & Pre-build. Youll Design and architect comprehensive Salesforce solutions with a focus on Service Cloud, Experience Cloud, and AgentForce.Youll pre-build and prototype Salesforce solutions to align with business goals. Youd do solution design and implement Salesforce data models, including roles, data sharing rules, following Salesforce best practices, developing a scalable, re-usable, highly efficient solution design. Drive the creation of complex solutions ensuring scalability, security, and performance.Oversee solution development and integrations with third-party systems to ensure seamless functionality. Research & Requirements. You'll participate discovery, design and delivery. You'll document clearly articulated, well defined solutions. You're always learning and researching new industry trends to make our solutions better. Provide expert guidance on Salesforce platform capabilities, limitations, and best practices. Relationships. You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, other product managers, and UX teams, to name some, to continually drive innovation and make the product the best it can be. ##LI-DNI

PREFERRED QUALIFICATIONS: 10+ years of experience in Salesforce Service Cloud, experience cloud, and other Salesforce products and ecosystem. Bachelors or Master Degree in Engineering, computer applications, To thrive in this role, you have experience in implementing and maintaining cloud-based Salesforce CRM solutions (Service Cloud) with hands-on involvement in creating and executing successful strategies to deliver products to market in an Agile environment. You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact. Technical Expertise - oDevelopment Tools: Salesforce DX, VS Code, Git, Jenkins, deployment automation oAnalytics: Einstein Analytics, Tableau CRM, reporting frameworks oSecurity & Compliance: SSO, OAuth, regulatory compliance (GDPR, HIPAA, SOX) oModern web technologies and microservices architecture Data Architecture: Ability to design robust data models, create data migration strategies, and implement data security measures. Security and governance: Design solutions that protect data and secure access in compliance with regulations like GDPR. Experience with additional Salesforce clouds (CPQ, Field Service, Marketing Cloud) Enterprise architecture framework knowledge Certifications Must have oSalesforce Certified Platform Developer I oSalesforce Certified Platform Developer II oSalesforce Certified Agentforce Specialist oSalesforce Certified Platform App Builder Certifiactiosn Good To have oData Architect oIntegration Architect oService Cloud Consultant

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.