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Responsible for the overall growth and profitability of businesses within the market. Directs operational and sales activities for funeral homes, cemeteries, flower shops and care centers. Collaborates with funeral, cemetery, care center, and sales managers to improve the overall performance, customer service, growth, and profitability in a manner consistent with Dignity Memorial goals and objectives. Works with corporate departments identifying growth opportunities through new acquisition, cemetery development, products, services, or operational improvements.

JOB RESPONSIBILITIES 

Operating business Performance

Effectively deploy resources (staff, vehicles, facilities and third-party services) in a way that maximizes utilization and efficienciesUtilize all available company resources to create a competitive Dignity Memorial brand advantage in the marketplaceUnderstanding supporting and implementing of all revenue enhancement activities covering areas of funeral and cemetery prearranged sales and at-need salesCreating an environment that promotes Teamwork, Accountability and ExecutionMonitoring and assisting local managers in completion of approved capital improvement projectsCemetery collection rate 80% or more

Market Leadership

Ongoing review of key management reports and implementing corrective action where desired results or standards do not meet expectationsMonitoring progress of Action Plans on a regular basis and reporting to Market Director monthly/quarterly updates on performance and plans to initiate corrective actionRegularly assessing local market customs/trends and identifying new market opportunities including ethnic communities, demographic shifts and potential acquisitionsEnsuring every employee is able to communicate and deliver value of the Dignity Promise to client families in accordance with highest standards of ethics and professionalismCreating a working environment where each employee has the ability, flexibility and knowledge to make the right decision every time when it comes to meeting the needs of our client familyIncrease market share by working with staff to ensure all company-sponsored public relations programs are presented throughout the community such as: educational seminars, creating and promoting community outreach opportunities, and recognize/reward staff achievement in community service programsProactively build local network (key public contacts, organizations, former owners, etc.)Provide direction and continuity between funeral, cemetery and funeral operations, encouraging:Consistent sales and service philosophiesUtilizing shared resourcesTeamworkImplementation of Wage PlusA seamless transaction with families between pre-need and at-need, funeral and cemeteryFollow through and “attention to details”

Customer Loyalty

Strive toward building and retaining customer loyalty throughImplementing Dignity Memorial service standards for all locations to ensure that every customer contact point exceeds the customer’s expectations and ensuring staff and facilities demonstrate an environment of service excellenceBuilding trust and confidence n staff’s ability to exceed customer expectationsMaximizing prearranged sales opportunities with families through professional follow-through and exemplary service

Operational Effectiveness

Regularly analyzing and tracking facilities, staff, vehicles and third-party services to ensure maximum efficiencies while meeting client needs and expectationsMonitoring centralized schedules and dispatch to ensure highest service levels and resource utilizationPromoting employee’s active involvement in identifying and implementing continuous improvement opportunitiesEnsuring locations are in compliance with all company policies/procedures and applicable local, state and federal lawsEliminating, where possible, physical, legal and regulatory risk; Market Manager held responsible for incurred losses in MarketEnsure a strong environment and culture of internal controls is maintained meet the requirements of the CEO and CFO Sarbanes – Oxley Section 404 annual certifications

Workplace Excellence and Employee Development

Recruiting, developing, motivating and retaining the highest quality people possibleCommunicating a vision which inspires and motivates all personnelConduct quarterly reviews with local sales, funeral home and cemetery management, stack ranking of peers, in depth business analysis and intense, and a robust and candid dialogueRecognize and reward high performance and hold people accountable for poor performanceEnsuring a fun, safe, productive environment for empowerment and teamwork; create accountability and ownership (a sense of price) by employees through involvement in decision making; conduct weekly staff meetings to ensure communication and team inputActing as a mentor and empowering location and sales managers, giving them opportunities to grow personally and professionally.Insisting on an environment of teamwork; looking for opportunities to break down organizational and hierarchical barriers

MINIMUM Requirements

Education

Bachelors’ degree in sales, marketing, or business administration preferred

Experience

At least five (5) years business operations, development, and sales growth management experience successfully leading sales and operational staff to accomplish profit goals and effectively manage expenses. 

Knowledge, Skills and Abilities

Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandisingGeneral understanding of strategic planning, project management, task management, empowering and sales managementAbility to prioritize and multi-taskUnderstanding financial implications of decisionsAdaptable to work with various business entities within a local and enterprise-wide culture

Work Conditions 

Work Environment

Work indoors and outdoors during all seasons and weather conditionsLimited amount of local and/or multiple location traveling requiredProfessional Dress is required when in contact with families 

Work Postures

Frequent, continuous periods of time standing, up 6 hours per daySitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequentlyPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking beyond “standard” hours as the need arisesTravel up to 25%

Compensation:

Salary: $110,000 - $135,000 annually

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 96001

Category (Portal Searching): Operations

Job Location: US-CA - Redding