**Job Overview** Responsible to generate Business Insights based on market knowledge and data analytics to improve customer engagement across Latam **Essential Functions** • Research, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market. • Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision. • Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service. • Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality. • Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients. • Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client. • Monitors performance against existing service agreements and ensures client’s obligations are met. • May conduct product/services and process training for clients and other employees. • May conduct service meetings at client sites. **Qualifications** • Bachelor's Degree Req • Around (4) years of related work experience Req . Ability to integrate and analyze data • Proficiency in MS Office, such as Excel and Powerpoint • Ability to communicate effectively with various levels in the organization and to operate large transactional databases • Demonstrated problem solving, analytical and strong customer service skills • Demonstrated ability to develop and maintain relationships in a diverse stakeholders IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled