Work model: Work from the office What we do We are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. Cognizant Poland offices are located in Gdańsk, Wrocław, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant! About the role: This is a non-customer-facing role focused on reviewing and verifying user-reported content on digital map platforms. The team is responsible for moderating imagery received from users through various sources, such as maps, street view, etc. Using internal policies and systems provided, the images must be reviewed, and useful information extracted from them to improve the product / meet the expectations of the client. Your responsibilities: + Leading a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities, + Provide mentorship, guidance, and career development to your team, + Monitor queues for variations and make adjustments as necessary to meet SLAs, + Implement escalation channels in accordance with mutually agreed upon procedures, + Influence team strategy through effective communication, + Manage multiple workflows and teams + Work in close cooperation with other TLs, QAs, Trainers and SDMs Accountabilities: + Proficiency in English at the C1 level, + 2-5 years Team Lead experience, + Experience working in a BPO environment, + Supervisory experience and experience managing projects to establish SLAs, + Ability to exercise mature judgement and structured decision-making, + Excellent organizational and time management skills, + Ability to perform in adverse situations, + Flexible to adapt to any changes in the organization/process, + Quick learner and tech-savvy in understanding new systems and tools, + Ability to work in a multicultural environment. Benefits: + Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit, + Open-minded and multinational environment, + Opportunity to be part of a global organization focused on development, + Professional development and a clear career path, + Training & development opportunities. For more information about us, visit Cognizant Poland (https://www.cognizant.com/en-pl/) , Stay up to date with our recent events – follow us on LinkedIn (https://www.linkedin.com/company/cognizant/) or Facebook (https://www.facebook.com/CognizantPoland) If you are looking for another opportunity and are interested in the company, do not hesitate to apply online! We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client-mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled, Cognizant will be entitled to cancel this offer and not enter into an employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client, being the data controller responsible for this specific verification process, will contact you separately to provide you with more detailed information in this regard”. \#LI-SK17 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.