Rentokil Initial Manual Bill Credit Controller

Join Our Team and Make a Difference!

We are currently seeking a Manual Bill Credit Controller to join our dedicated team at the Dudley office. Do you thrive on managing a single, high-value client relationship? We are looking for a highly skilled and analytical professional to take full ownership of a major client account. This is a unique opportunity to use your advanced Excel and problem-solving skills to manage the end-to-end billing and collections process for a critical business partner.

Why Join Rentokil Initial?

Competitive Salary Package: Start with a basic salary of between £24,000 and £26,000 dependent on experience. Expected OTE: £26,000 to £28,000 per annum, with bonus and commission schemes available. Benefits: Discount scheme, bonus and career opportunities Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in. Work-Life Balance: Full-time, permanent role, Monday to Friday (XX hr week) Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As our Manual Bill Credit Controller, you will take full ownership of the end-to-end billing and credit control process for a single, high-value client account. This is a challenging and dynamic role where you will be responsible for maximizing debt collection and reducing debtor days in line with company targets.

Key Account Management: Be the dedicated point of contact for all billing and collection queries for one of our largest clients, building and maintaining a strong professional relationship. Manual Statement Generation: On the first of each month, you will manually build and consolidate vast volumes of invoices into a single, comprehensive statement for the customer. Advanced Data & Problem Solving: Use your expert Excel skills (VLOOKUPs, Pivot Tables) to meticulously manage, reconcile, and analyze large datasets. Proactively identify and resolve complex discrepancies, disputes, and unallocated cash issues. Proactive Debt Collection: Consistently chase overdue payments, with a focus on balances over 30 days. You will be responsible for your own ledger and achieving agreed-upon collection and cash targets. Reporting & Compliance: Prepare and provide reports on the performance of the account. Ensure all activities and processes are in line with the established credit policy, escalating any serious issues to management when necessary. Customer Service & Administration: Deliver excellent customer service and resolve all client queries within agreed timeframes. This role also includes a high-level workload and other general administrative duties to support the Finance Shared Service Centre.

Requirements:

We are looking for a highly skilled and motivated individual with a minimum of 2-3 years of proven experience in a collections environment. The ideal candidate for this role will have: Hands-On Collections Experience: A proven track record of successfully managing a single, high-value, B2B key account or a small portfolio of large accounts, rather than a large ledger of small customers. Advanced IT & Data Skills: Excellent IT skills are essential, with a strong proficiency in Excel, including VLOOKUPs and Pivot Tables. Experience with Google applications and customer portals is also required. Problem-Solving & Initiative: A natural problem-solver who can work with a high degree of autonomy, resolve complex issues, and proactively manage a high-level workload to meet tight deadlines. Communication & Interpersonal Skills: Exceptional communication skills, both written and verbal, with a proven ability to build and maintain strong relationships during high-intensity customer conversations. Qualifications: An ICM qualification would be an advantage

Benefits:

Additional opportunities to earn more with regular bonus and commission schemes. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website: https://www.rentokil-initial.co.uk/

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here