We have a wide variety of career opportunities around the world — come find yours

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization, and supervision.

The Managing Director of Airport Operations Customer Service is responsible for overseeing all aspects of safety, customer satisfaction, personnel management, and operational performance within the department. This role includes managing a $150 million budget and leading a team of over 1,300 employees in a high-volume operation supporting approximately 400 daily flights, including express services. This leader is expected to possess deep expertise in airport operations, customer service, logistics, digital technology, and financial management. A demonstrated ability to take decisive action grounded in strong analytical thinking, results-driven leadership, and a commitment to customer service excellence is essential. The role requires close collaboration with a variety of internal departments which includes but are not limited to Ramp Services, Station Ops Control (SOC), Flight Ops, Inflight, Maintenance, Technology, CSC, Corporate Communications, in addition to government agencies, business partners and the local airport community. The leader provides results by establishing direction, aligning employees, and motivating them.

Job overview and responsibilities

Operational planning and safe implementation of all ATW operations.Strategically plan the long-term development of departments operations.Business/Employee relationship development.Management and frontline employee interaction and development.Interfacing with divisional department leaders and peers.Working with business partners and vendors.Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service, as measured in NPS scores. Delivering a quality product in accordance with Company guidelines.Maximize operational performance, financial controls, and safety.

We have a wide variety of career opportunities around the world — come find yours

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization, and supervision.

The Managing Director of Airport Operations Customer Service is responsible for overseeing all aspects of safety, customer satisfaction, personnel management, and operational performance within the department. This role includes managing a $150 million budget and leading a team of over 1,300 employees in a high-volume operation supporting approximately 400 daily flights, including express services. This leader is expected to possess deep expertise in airport operations, customer service, logistics, digital technology, and financial management. A demonstrated ability to take decisive action grounded in strong analytical thinking, results-driven leadership, and a commitment to customer service excellence is essential. The role requires close collaboration with a variety of internal departments which includes but are not limited to Ramp Services, Station Ops Control (SOC), Flight Ops, Inflight, Maintenance, Technology, CSC, Corporate Communications, in addition to government agencies, business partners and the local airport community. The leader provides results by establishing direction, aligning employees, and motivating them.

Job overview and responsibilities

Operational planning and safe implementation of all ATW operations.Strategically plan the long-term development of departments operations.Business/Employee relationship development.Management and frontline employee interaction and development.Interfacing with divisional department leaders and peers.Working with business partners and vendors.Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service, as measured in NPS scores. Delivering a quality product in accordance with Company guidelines.Maximize operational performance, financial controls, and safety.

What’s needed to succeed (Minimum Qualifications):

Bachelors degree or equivalent work experience.10 years aviation experience.2 years leadership experience in an Airport Operations environment.Strong knowledge of airport operations specific to customer service and station controls.Excellent communication skills.Ability to direct and develop management team, as well as ability to engage frontline employee population.Ability to lead and sustain continuous improvement environment and initiatives.Business acumen to include embracing technology and automation.Ability to promote and execute a safe working environment.Demonstrated leadership ability in a fast-paced environment and leading a large-scale organization.Must be legally authorized to work in the United States for any employer without sponsorship.Successful completion of interview required to meet job qualification.Reliable, punctual attendance is an essential function of the position.

What will help you propel from the pack (Preferred Qualifications):

MBA or Master’s degree in related field.5 years leadership experience.

What’s needed to succeed (Minimum Qualifications):

Bachelors degree or equivalent work experience.10 years aviation experience.2 years leadership experience in an Airport Operations environment.Strong knowledge of airport operations specific to customer service and station controls.Excellent communication skills.Ability to direct and develop management team, as well as ability to engage frontline employee population.Ability to lead and sustain continuous improvement environment and initiatives.Business acumen to include embracing technology and automation.Ability to promote and execute a safe working environment.Demonstrated leadership ability in a fast-paced environment and leading a large-scale organization.Must be legally authorized to work in the United States for any employer without sponsorship.Successful completion of interview required to meet job qualification.Reliable, punctual attendance is an essential function of the position.

What will help you propel from the pack (Preferred Qualifications):

MBA or Master’s degree in related field.5 years leadership experience.