Job Summary:

The Managing Director, National Tax Operations (Managing Director) is responsible for leading and supervising a variety of strategic initiatives and tax projects that support the vision, mission, and strategy of the consolidated tax practice. With an emphasis on follow through, execution, collaboration, and accountability, the Managing Director, National Tax Operations assists in setting the direction for the operational and tactical objectives of the consolidated tax practice, while driving and executing the strategic initiatives and projects that supports the tax practice’s success.   

Job Duties:

Supervises, participates in, and develops new detailed project plans encompassing key tasks, milestones, and critical path activities to meet tax practice initiatives Ensures that policies, processes, procedures, and protocols are accurately documented and performed, as required Leads the review and evaluation of project progress and key performance indicators, soliciting and incorporating feedback to continuously drive improvement Serves as the key point of contact for assigned projects - managing and communicating timelines and tasks regularly Manages the workflow process, managing and empowering team members to execute operational goals Ensures that consistent, constant, and relevant training is implemented for projects as necessary Continuously evaluates current processes and develops action plans to address key areas for improvement including process efficiency  Collaborates with key stakeholders in identifying areas for process and communication improvement, including Tax Leadership, National Tax Learning, National Tax Administration, Marketing, Finance, and Office of Tax Quality and Risk Management Continuously analyzes the tax business line by evaluating market and competitor trends to provide appropriate support and guidance to Tax Leadership Assists with financial forecasting and budgeting Other duties as required

Supervisory Responsibilities:

Supervises regional, STS, and National Tax Project Managers and provides timely verbal and written feedback regarding performance Acts as a career advisor and mentor as assigned Provides coaching and support to all project teams

Qualifications, Knowledge, Skills, and Abilities:

Education:

Bachelor’s degree in Business Administration, Operations Management, Taxation, or Accounting, required

Experience:

Eight (8) or more years of prior relevant tax experience and/or prior operations management or project management experience, required Experience in drafting and creating effective internal and external written communication, required Experience in developing, implementing, and maintaining tax processes, preferred  Experience in collecting, analyzing, and reporting metrics, preferred 

License/Certifications:

CPA, CFA, or PMP, preferred

Software:

Proficiency in the use of Microsoft Office, specifically Excel, PowerPoint, and Word, required Proficiency with PowerBI, preferred Proficiency with PeopleSoft and OneStream, or experience with similar corporate management software, preferred   

Language:

N/A

Other Knowledge, Skills & Abilities:

Elite level organizational skills and ability to work efficiently and effectively independently or in groups and teams Strong verbal and written communication skills, including strong analytical, critical thinking, and diagnostic skills Ability to develop relationships with tax leadership, recognizing and understanding needs, while also making and communicating key decisions Proactive mindset and ability to think ahead and identify and anticipate problems before they arise Capable of working within a deadline-driven environment and handing multiple projects simultaneously Passion for the vision and mission of the consolidated tax practice Ability to facilitate meetings with tax leadership on a variety of business situations, including risks and opportunities